Customer Success Manager (m/w/d)

Flowable is the leading provider of  Intelligent Business Automation solutions that combines the power of Case, Process, and Decision support into a single platform.

Effortless integration, fast-time-to-market, and unmatched flexibility, makes Flowable the top choice for companies worldwide to drive operational excellence and transformation.

As our first Germany based Customer Success Manager, reporting to our Head of Customer Success EMEA, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their investment.

What you’ll be doing:

• Customer enablement – Assisting with the onboarding and activation of Flowable customers, identifying risks in achieving their stated business goals, ensuring they are utilizing all their licenses, as well as providing general customer guidance to increase the product adoption rate.
• Satisfaction – Understanding customer outcomes by communicating with customers, analyzing satisfaction rates and gathering other feedback to drive retention and growth.
• Collaboration – Acting as the primary contact between the company and our customers, working closely with several departments within Flowable teams including sales, product support, product management, service delivery and the global management team.

What you bring:

Are you customer service orientated with excellent organization, presentation and communication skills? If this sounds like you, then take a look at our technical requirements:

• University degree in Business Computer Science or similar.
• At least 3 years’ experience as a Customer Success Manager, Business Consultant or similar role.
• Experience with SaaS products in Enterprises (B2B) is essential, exposure and knowledge in the BPM area or with AI Agents is a plus.
• Business Case development skills and ability in calculating the success metrics.
• Experience in our target industries in Manufacturing, Retail, Banking, Insurance or Healthcare is a plus.
• Fluency (C1) in German and English is essential

What you can expect:

You will enjoy flexible working hours, training, and home-office possibilities. However, we think these are the most interesting advantages of working at Flowable:

• Innovative Product – We leverage cutting-edge technologies, with Flowable being the leading Enterprise platform for intelligent business process automation and driving digital transformation and AI Agents.
• Direct impact – As our first Customer Success Manager in Germany, you will have the opportunity to help shape our CSM offering and organization globally in a dynamic team.
• Variety – Supporting various enterprise customers across Europe in various industries, especially in DACH, you can expect a dynamic and fast paced working environment where no two days will be the same.
• Career Development: At Flowable, you have the opportunity to take on responsibility in a rapidly growing company and actively shape your career path.

Please note that the advertised position is associated with a special position of trust and involves performing specific work in the development of an area governed by cybersecurity regulations. We may request a criminal background check and/or a debt registry report in individual cases during the selection process.