Customer Success Consultant

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

At Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success.

Job Description

Are you passionate about delivering world-class customer experiences? Ready to thrive in a fast-paced, people-focused environment? We’re on the hunt for a Customer Success Specialist to join our vibrant team, supporting our mission to provide the best experience in the world for both our customers and our people.

You’ll be the friendly voice (and chat) our customers rely on. Whether it’s answering real-time enquiries via phone, email, or live chat, resolving issues, or making their day a little brighter, you’ll be at the heart of creating unforgettable customer journeys.

• Handle calls, chats, and emails like a pro, smashing daily KPIs and making customers smile.
• Be a go-to expert on our products, services, and systems—because knowledge is power!
• Build strong relationships with internal teams and suppliers to ensure customers get seamless, top-notch support.
• Keep calm and take care of complaints, referring them to the right escalation channels when necessary.
• Liaise with manufacturers on behalf of customers and maintain stellar supplier relationships.

Qualifications

• Customer service or sales experience is a bonus, but not a dealbreaker—we value a great attitude above all!
• A passion for delivering WOW moments for every customer.
• Excellent communication skills (written and verbal) and attention to detail.
• A team-player mindset with self-motivation and the ability to work autonomously.
• High computer literacy (MS Office, G-Suite experience is a plus).
• Cool, calm, and collected under pressure—you thrive in fast-paced environments.

Additional Information

Flexibility? We’ve Got You Covered.

• Full-Time or Part-Time options available.
• Weekend availability is a must, but we’ll work with you to tailor flexible weekday hours that fit your lifestyle.

Benefits:

• We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish!
• Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
• From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone!
• Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.

Discover our vibrant community and learn more about us at www.winninggroup.com.au/careers and follow us on Instagram, Facebook and Youtube. 

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQlA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities.