Customer Success Associate

Where you come in:

We are seeking a full-time team member to join our Customer Success team. This individual will primarily support the Customer Success team by responding to client inquiries and support questions and helping Customer Success Managers with their day-to-day workflows and setup in email & sms platforms.

What you'll do:

• Utilizing Black Crow and platform best practices, implement Black Crow’s technology on Klaviyo, Attentive and other channel integrations
• Support the Black Crow Customer Success team by addressing client questions via email 
• Collaborating with customer success managers and other members of the team on client issues and inquiries that need to be escalated
• Provide solutions to common troubleshooting items involving Black Crow and platform specific items 
• Recognize trends when reviewing platform specific reports and provide recommendations

About you:

• Degree in Marketing or a related field
• At least 1 year of experience at a Saas company, DTC ecommerce brand, or Digital Marketing Agency strongly preferred
• Experience with owned marketing platforms such as Klaviyo and Attentive 
• Experience communicating with clients and stakeholders via email
• Comfortable working with a ticketing system and the ability to prioritize tasks
• Understanding of key performance indicators across common digital marketing channels and how these relate to account health
• Understanding of the digital marketing funnel and common tactics from acquisition through retention
• Experience with Slack
• High attention to detail is a must
• Critical thinking ability to recognize connections between different settings/tactics with the ability to succinctly explain these to stakeholders
• Must be able to work EST or CST hours

More about us.

+ Virtual-first and welcome employees from anywhere

+ Unlimited paid time off

+ Fridays are yours - complete flexibility on if or how much you focus on Black Crow each Friday

Love your job.

We love our work and our team. Our machine learning helps ‘flick the lights on’ for companies so they see their customers more clearly and can uncover the true potential of their tools and teams. In turn, we strive to do the same for our people. We’re here to shine light on each other and unlock known (and sometimes unexpected) potential. 

Our vibrant team accomplishes buckets of awesome every day. We also partake in our fair share of daily laughter. Come build the company you’ve always wanted to work for - with inspiring products and a community of passionate people.