Position Summary:
Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
In the Customer Success Associate position, you’ll support the successful fulfillment of DS smart® program orders, ensuring accuracy, efficiency, and a great Partner experience. You’ll manage activities across quoting, pricing, billing, and project tracking while also helping identify opportunities for automation and process improvement throughout the DS smart workflow.
Skills Needed:
Deals with Ambiguity – Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.
Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Provides Customer Value – Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
Optimizes Work Processes – Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures.
Demonstrates excellent ability to prioritize and manage time effectively to meet competing deadlines in a fast-paced environment.
What You’ll Do and Impact:
Develop a deep understanding of the DS smart® offering, including associated products and accessories.
Collaborate with cross-functional Partners by participating in team meetings and sharing best practices to support ongoing process improvements.
Support product setup by assisting in the creation and loading of products into PMTs.
Contribute to project kickoff by helping with quotes, placing orders, sending communications, monitoring fulfillment and backorders, and relaying key updates to the Customer Success Manager.
Lead billing activities for the team, ensuring accurate and timely processing.
Perform other duties as assigned to support team and customer success.
Experience:
Previous experience in customer service, account management, or sales.
Additional Items of Interest:
Bachelor’s degree in Operations, Communication, or Business
Experience in working in a software or technology company
Job to be performed in the location listed. Generous benefit package available. Click here to learn more.
Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.
© 2013 to 2025 Direct Supply, Inc. All rights reserved.
Direct Supply Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Direct Supply and has not been reviewed or approved by Direct Supply.
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Retirement Support — Retirement savings are emphasized through a 401(k) with company match and stock contributions, alongside an employee‑owner model. Feedback suggests these features are a standout part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as annual profit sharing and bonuses are consistently highlighted as meaningful components of pay. Feedback suggests these payouts complement base salary and contribute materially to total compensation.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include a full on‑site wellness center with gym, classes, and recreational courts, plus a dog‑friendly campus and on‑site café. Flexible work options and everyday perks like complimentary beverages and membership reimbursements add tangible lifestyle value.
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What We Do
For 35 years, Direct Supply has been dedicated to delivering innovative solutions to the toughest challenges facing the Senior Living industry. Now more than ever, we’re inspired by our customers’ commitment to serving America’s seniors during COVID-19 and beyond. From creating safe, desirable spaces and boosting operational efficiency, to helping our customers improve care outcomes and easily procure the right products at the best value – we’re constantly expanding our offering and developing new technologies to meet the complex and evolving demands of Senior Living.
