Customer Success Advisor

Customer Success Advisor

Location: Milton Keynes

Contract: Full Time Permanent

Salary up to £27,957.53 per annum

42.5 hours per week (8-5 Monday- Friday)

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

As a Customer Success Advisor, you’ll be a key voice for our customers. You’ll work closely with our local operational teams to make sure customers are kept informed, listened to, and supported throughout their journey.

This is a front-facing, people-focused role where no two days are the same. You’ll handle enquiries and complaints, provide updates, and help resolve issues efficiently and empathetically — always keeping the customer at the heart of what you do.

Day to Day duties:

• Be the first point of contact for customer complaints and enquiries (phone, email, and other channels)

• Listen carefully, understand the issue, and help find the right solution

• Use our systems to log and track customer interactions

• Work with internal teams to resolve issues quickly and effectively

• Keep customers updated throughout the process — no one likes being left in the dark

• Meet service targets while maintaining high customer satisfaction

• Help build positive relationships across the business

Role Criteria

• Comfortable handling customer queries or complaints

• A clear, friendly communicator (written and verbal)

• Calm under pressure and organised

• Confident using computer systems and juggling tasks

• Empathetic, adaptable, and genuinely people-focused

• Motivated by doing a good job and making a difference

• GCSEs in Maths and English (Pass)

• Experience in housing, maintenance, or call-centre environments is helpful but not essential

Benefits we can offer you

• 25 days annual leave plus bank holidays

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.

• Family friendly policies

• As part of your development we will offer you the opportunity to gain a qualification within your role

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.