Job Description
Concorde Technology Group are looking for an experienced candidate with a proven track record and an ability to demonstrate communications and customer facing skills.
This role is a field role based from head office in Ossett and customer sites up to approximately a 75 mile radius, therefore candidates must have a full driving licence as the role involves driving on a regular basis.
You will also be expected to travel further afield including visiting our offices in Blackburn and other UK locations on occasions.
You will be required to work within strict customer driven SLAs and must have working experience in a similar role and be able to work on your own or as part of a small team.
The package will be based on the experience of the individual but will include a company issued vehicle.
The successful candidate will also provide cover on an out of hour’s rota (enhanced pay).
The key attributes and skills you will be able to demonstrate include:
- Responding to service calls on client sites.
- Handle hardware break fix tasks and deployments, meeting required SLA’s
- Resolve complex technical faults maintaining regular communication with real-time updates.
- Conduct comprehensive preventative maintenance ensuring that full activity records are documented.
- Troubleshoot and diagnose diverse hardware issues.
- Develop and maintain an in-depth technical knowledge of company products, services, and solutions.
- Ensure strict adherence to SLA when dealing with customer tickets/calls.
- Regularly update product knowledge on all systems
- Maintain organised documentation using company devices to update call records.
- Assist with rollout of projects.
- Update tickets real-time using company systems & software.
- Support any ad hoc tasks as required.
- Troubleshoot hardware (printers, laptops, servers, routers, and switches)
Requirements:
- Relevant working experience from a similar Engineering role.
- Full driving licence is essential for this role.
- Lenovo and/or other vendor accreditations would be advantageous.
- Strong IT troubleshooting skills required.
- Printer repair and an understanding of mechanical print process is essential.
- PC hardware/software experience required.
- Server Hardware experience required.
- Excellent customer service & client interfacing skills essential.
- Knowledge of the following types of printers - Hewlett Packard, Sharp, Xerox and Kyocera and Canon would be an advantage.
- Software basic skills would also be an advantage.
- To be an efficient member of staff and maintain a high standard work ethic.
- To be flexible & willing to carry out additional duties as & when required.
- To Adhere to Group Information Security Policy
- Working to ISO9001 and ISO27001 standards
- Any other duties as required.
Benefits Include:
- Competitive salary
- 25 days holiday plus bank holidays
- Company Vehicle (reimbursement for business mileage)
- Extra day off as birthday leave
- Working 37.5-hour week between Monday to Friday 8am-6pm
- Part of on call OOH rota (enhanced pay)
- Pension Scheme
- Death in Service Insurance
- Uniform Provided
- ongoing training program and career development opportunities
If you’re seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of growing business then apply now and one of our Internal Recruiters will contact you, to discuss your experience and skillset
Further information on the Concorde Technology Group can be found at www.tctg.co.uk
Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.
NO AGENCIES PLEASE
Top Skills
What We Do
Concorde Technology Group is one of the UK’s leading Managed IT Services providers, specialising in Infrastructure Solutions, IT support, Cybersecurity, Communications and Cloud Solutions
Established in 1985, we are committed to making IT work for our customers and offer technical excellence and reliability as standard.
As a national company with a localised quality, we benefit from a loyal customer base and economies of scale yet maintain inherent flexibility and a personable approach.
We place great importance on the range of services and solutions offered and on the long-term relationships we hold with our small, medium and large enterprise customers.
We add value and increase business performance by offering services around:
• Hardware maintenance
• Disaster Recovery and Business Continuity Solutions
• Hosted and Cloud-based services
• IT Cybersecurity
• Virtualisation and Storage
• IT Support Desk
We partner with best-of-breed vendors, and our focused customer approach enables us to provide tailored solutions to our clients.
So whether you are looking to deploy new solutions or maximise the lifespan of your current IT estate, we are ideally placed to support your business.
