Customer Service Representative

Position - Customer Service Representative 

Location - South Charleston, WV 

JOB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

• Duties include, but are not limited to:
• Promoting and/saving products and service 
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers
• Working with customers patiently, tactfully, and efficient
• Accurately informing customers of various fees and adjustments
• Providing options to the customer based on product and service needs
• Active listening skill
• Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

• Outstanding Customer Service skills.
•  Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
• Basic math skills, data entry skills, and sales aptitude
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
• Ability to multitask in a fast-paced environment.

PREFERENCES

• Previous Customer Service experience in a high volume
• 2+ years of Call Center experience or equivalent required
• 1 yr contact center and 1 yr retention experience are preferred
• High school diploma or the equivalent

All your information will be kept confidential according to EEO guidelines.