Customer Relations Representative

Job Title: Customer Relations Representative Classification: Non- Exempt

Department: Operations Reports to: Customer Relations Manager

Compensation: $17.50/hour

Please check out this exciting video created by a member of our team that highlights how great it is to work for our BBB!

Company Description:

Better Business Bureau (BBB) is an international not-for-profit organization dedicated to promoting and fostering the highest ethical relationships between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. We are both a "consumer advocate" and "pro-business" entity. Our focus is on the middle ground between buyers and sellers as we work to create, support and maintain a safe, fair, thriving marketplace.

Vision: An ethical marketplace where buyers and sellers trust each other.

Mission: BBB's mission is to be the leader in advancing marketplace trust.

General Description / Purpose:

The Customer Relations Representative provides exceptional customer service to external and internal customers. This role is an integral part in BBB's core services, which include but are not limited to, customer reviews, dispute resolution, and data integrity. The role is fluid and requires a team player that is flexible and relationship oriented.

General:

• Interact with customers via phone calls, multiple shared email inboxes, live chat, and in person
• Process customer reviews and complaints in accordance with national policies
• Offer suggestions for improved efficiencies in all areas of Customer Relations BBB work
• Develop and execute processes to enhance efficiency
• Directly work with Customer Relations Team Lead on special projects
• Promote responsiveness and collaboration amongst your team to both internal and external customers
• Ensure BBB meets or exceeds all performance standards and conducts itself in a professional manner
• Performs other duties as requested by direct supervisor or leadership team

Success Factors/Qualifications:

• Passionate about BBB mission and able to inspire others to meet and exceed expectations
• Commitment to providing outstanding customer service to both internal and external customers
• Ability to communicate with all customers at any level
• Strong decision-making and problem-solving skills
• Ability to multi-task in fast-paced dynamic environment
• Superior attention to detail
• Ability to read, write, and converse in Spanish preferred
• Strong analytical skills with conflict resolution experience

Benefits:

• $70 monthly remote work allowance
• Partially remote due to COVID with potential future permanent hybrid schedule
• Medical/Dental/Vision Insurance
• Long and short-term disability
• Retirement plan (401k)
• Paid time off (including Birthdays and Holidays)
• Volunteer days

How to Apply:

All applicants should submit an application including resume and salary requirements by inputting the requested information under the 'Apply Now' section at the right hand side of this page.

Please visit for more information on working with the BBB!

Equal Employment Opportunity:

The BBB is an equal opportunity employer and does not discriminate on the basis of a person's race, color, religion, creed, sex, national origin, ancestry, age, disability, sexual orientation, gender identity, marital status, military status or any other category protected by law. All decisions regarding recruiting, hiring, training, promotions, compensation, benefits, discipline, transfer, lay-offs, and education shall be made without regard to the foregoing. The BBB will provide reasonable accommodations for individual religious beliefs and to individuals with disabilities as provided by law.