Customer Quality Engineer, Ballabgarh

As a Quality Engineer, you are responsible for ensuring the highest standards of product quality through rigorous inspection, defect management, and vendor coordination. You play a key role in reducing OE rejections, resolving customer concerns, and driving continuous improvement across tire and tube quality processes. Your efforts directly contribute to customer satisfaction and alignment with AOP targets.

Key Responsibilities

Tire Quality Management

• You implement and continuously improve pre-dispatch inspection (PDI) checks to ensure tire quality meets defined standards.
• You work to reduce OE rejections in line with Annual Operating Plan (AOP) goals.
• You handle customer concerns related to tires and tubes, ensuring timely resolution and satisfaction.
• You conduct regular customer visits and submit CAPA (Corrective and Preventive Actions) for OE complaints.

Tube Quality Oversight

• You address tube-related concerns with vendors and support size additions as needed.
• You monitor tube inspection data and follow up with vendors for CAPA related to customer complaints.
• You collaborate with vendors to maintain quality consistency and drive improvements.

Pre-Dispatch Inspection Oversight

• You supervise the PDI team to ensure thorough inspections based on defined checklists and procedures.
• You verify that inspections cover visual appearance, weight, style, and color specifications.
• You ensure all tires meet quality and safety standards before shipment.

Defect Management & Resolution

• You identify and document defects during inspection and coordinate with production or SCM teams for resolution.
• You ensure all necessary inspections and repairs are completed before dispatch.
• You conduct final checks to confirm readiness for shipment.

Customer Coordination

• You engage with customers to understand their requirements and expectations.
• You manage issue resolution and maintain strong customer relationships.

Documentation & Reporting

• You maintain accurate records of all inspections and PDIs.
• You generate detailed reports highlighting trends and recurring issues.
• You share quality concerns with technical teams and collaborate on corrective actions.

Experience Required:

• 4–6 years in quality assurance, preferably in tire and tube manufacturing or automotive components

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.