Customer Program Manager

Our Incora Story is really taking off – we’d love you to join us for the journey

We are currently seeking a confident customer service professional to join us as a Customer Account Manager (known in-house as Customer Program Manager).

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Account Manager, you are responsible for managing key customer relationships, including hosting Quarterly Business Reviews (QBRs), organising schedules, and compiling performance data to support strategic conversations. You lead a team of three, ensuring smooth operations and high service standards.

Ideally based in the Midlands, you will oversee delivery performance and work closely with internal stakeholders to resolve supply chain challenges, often handling escalations from both customers and internal teams. You will support the compilation of sales budgets, forecast revenue, and actively seek opportunities to grow the business through continuous improvement initiatives. With strong presentation skills and a customer-centric approach, you represent professionalism and a commitment to excellence.

About You

You will be proactive and tenacious with excellent attention to detail; resilient, with an ability to work confidently using your own initiative. Understanding and actioning the customer requirements will be at the heart of everything you do. Intermediate excel skills are a must for this role.

We are particularly interested in people from a production planning, sales or customer service background with experience of working in a customer relationship position where excellence is at the heart of what you do. It would be an advantage to have some people management experience.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

In return we will offer the things that matter

• Starting salary between £31,000 to £33,000 dependent on experience.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
• We want to support you and the people that matter to you. We do this by offering different ways to work flexibly with our flexible working and family friendly policies and practices.
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
• Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you.

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.