Location: Budapest, Hungary (hybrid: Monday, Tuesday, Thursday office days)
Seniority: junior or mid-level
Hours: Full-time
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About Craft
At Craft, we are on a mission to redefine productivity through software. We are building a product that is fun and effortless to use, an application that blends into the background, allowing individuals to focus on their ideas and tasks at hand - as it should be.
Our mission
We empower every Craft user to realize the product’s true value, from first touch to lasting adoption, through clear support, education, and inspiring content.
A day as a Customer & Product specialist
You will begin your day with a quick team sync to align priorities, share learnings, and remove blockers.
You will work on user requests: issues, questions, and feature requests. Sometimes you'll take these further through short interviews or research to better understand their goals, use cases, and personas.
In the afternoon, you will spend time on things like:
Reviewing our Reddit and Slack community and engaging on various productivity goals
Creating or refining Craft use cases to share via videos, blogs, or inspiration content
Researching additional workflows and use cases we can put together
Testing new features and thinking about how these can be introduced to our users
Spending a little time testing AI features and monitoring AI-related trends
Drafting flexible proposals for new use cases: what to show, why, and how
You will end the day by capturing your key steps and planning what to focus on next.
You will thrive in this role if you
like to build things, manage information, and break down complex topics into simple, consumable formats
enjoy educating others about how things work and how to improve them
have an eye for content management, design, and personal knowledge management
are comfortable with both deep-focus work and quick, smaller tasks
care about your performance, actively look for opportunities to improve, and seek out projects without needing step-by-step direction
aren’t afraid of technical details, complex workflows, or advanced use cases
can create on-screen video examples and edit simple demos
Bonus if you
have experience in video editing
have experience in digital content creation
Sounds interesting?
Apply today!
Top Skills
What We Do
Craft is a significant evolution in the world of docs. We enable our customers to create an entirely new type of document format, which is powerful, beautiful, and shareable. Our product is built with love and driven by deep collaboration, striving to provide frictionless, easy-to-use yet powerful software, empowering everyone to work the way they want.
Craft is a Tech Startup founded in 2019, and was awarded as the Best Mac App of the Year by Apple in 2021. Currently, we have a fantastic office in the heart of Budapest, Hungary - but we are expanding on an international level.
