Strella is an AI-powered platform revolutionizing qualitative research with real-time, AI-moderated interviews and automated synthesis. We’re a fast-growing, venture-backed startup working with leading teams in product, marketing, investing, and consumer insights. As we scale, we’re looking for a proactive and detail-oriented Customer Operations Associate to join our team and help ensure a seamless experience for our customers.
What You’ll Do
As a Customer Operations Associate, you’ll work closely with our Customer Success and Product teams to ensure projects run smoothly from setup to launch. You’ll be on the front lines with customers, troubleshooting issues, coordinating logistics, and making sure every study feels like magic.
Own the operational setup and execution of customer research projects to support our enterprise customers with hands-on support
Advise customers on participant recruitment, scheduling, or data capture in real time
Work cross-functionally with Engineering and Product, communicating product feedback regularly
Proactively communicate with customers about project status, delays, or needs for clarification
Contribute to customer education by creating new content and educational videos for our customers
Provide high-touch support to ensure customers feel confident and supported
Who You Are
1–3 years of experience in a customer-facing or operations role (e.g., Customer Success, Research Ops, or Product Support)
Highly organized with strong attention to detail — nothing slips through the cracks
Comfortable managing multiple projects and shifting priorities in a fast-paced environment
Great communicator: warm, concise, and proactive with both customers and internal teams
Scrappy and solutions-oriented — you don’t stop at identifying problems; you fix them
Bonus: Experience with customer research tools, SaaS products, or working in a startup environment
Huge greenfield market and early traction with top logos
Real AI product - customers rave about it
Massive impact: join early, shape the company
Competitive salary + early equity + healthcare + flexible PTO
Hybrid culture, high trust, low ego
Top Skills
What We Do
Strella is an end-to-end customer research platform that uses AI to deliver human insights 10x faster, so teams can make smarter decisions in hours, not weeks. No more trading off between high-quality research and speed.
