Customer Onboarding Manager

We’re looking for a Customer Onboarding Manager to be the friendly, knowledgeable face of our implementation process. You’ll serve as the first point of contact for customers after purchase, guiding them through onboarding, training, and early adoption to set them up for long-term success. Through meaningful conversations, personalized training, and proactive communication, you’ll help customers learn the ins and outs of CompanyCam and see immediate value from our platform. This role is perfect for someone who’s passionate about customer experience, thrives on helping others, and enjoys collaborating across teams to make every onboarding smooth and successful.

Location: Ideal candidates will reside in Lincoln, NE.

• Train customers through one-on-one and group sessions, via Zoom and phone calls, to ensure full understanding and confidence using CompanyCam.
• Guide customers through all stages of onboarding, from purchase to successful product adoption.
• Act as the primary contact for customers during their first 90 days of subscription, ensuring they feel supported and informed.
• Address and prioritize requests across email, phone, chat, and video to ensure customer satisfaction.
• Facilitate the customer transition from onboarding to Customer Success upon completion of implementation.
• Gather and act on feedback to improve the onboarding process and influence product development.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless experience.
• Develop and refine onboarding processes and resources to create a consistent and scalable customer journey.

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Empowering new customers to adopt and find value in our platform quickly.
• Building lasting relationships that drive satisfaction and retention.
• Streamlining onboarding processes that improve team efficiency and the overall customer journey.

• Previous customer-facing experience preferred 
• Strong communication and interpersonal skills, with a passion for helping customers succeed.
• Excellent organizational skills and attention to detail when managing multiple onboarding projects.
• Ability to learn quickly and teach effectively across various communication channels.
• A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

This is a salaried/hourly position at CompanyCam. Our starting salary is $60,000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email [email protected] and we’ll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.