CUSTOMER LIFE CYCLE ANALYST

Sorry, this job was removed at 03:32 p.m. (CST) on Thursday, Jan 30, 2025
Be an Early Applicant
São Paulo
Food
The Role

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

Responsibilities:

  • Manage and improve the user experience in key areas such as account registration, “My Account” management, checkout, post-order processes, and overall customer experience (CX) within the BEES app.
  • Collaborate with cross-functional teams, including Product, Fintech, BEES Care, and Logistics, to implement and optimize projects across these areas.
  • Monitor and manage key metrics related to these customer journeys, using data-driven insights to drive continuous improvement.
  • Oversee and tactically manage projects within these areas, ensuring timely delivery and alignment with business goals.
  • Document ongoing projects, aligning with stakeholders to communicate progress and identify areas for improvement.
  • Leverage analytical tools to extract data and generate actionable insights.

Requirements:

  • Experience in managing customer-facing projects, preferably within a digital or e-commerce environment.
  • Proficiency in data analysis.
  • Strong organizational skills, with the ability to document projects and coordinate with diverse stakeholders effectively.
  • Willingness to learn, take initiative, and engage hands-on in projects.
  • Good communication and collaboration skills, capable of working with multiple teams and regions.

What We Offer:

  • Performance based bonus*
  • Attendance Bonus* 
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • WellHub partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. 

For more information: www.abinbev.com 


The Company
HQ: Leuven
171,193 Employees
On-site Workplace

What We Do

We are the world’s leading brewer bringing people together for a better world. For centuries, the experience of sharing a beer has brought people and cultures together. Even in our hyper-connected, always-on world, this simple act is as meaningful today as it was generations ago.

We are AB InBev. Committed to driving growth that leads to better living for more people in more places. Through brands and experiences that bring people together. Through our dedication to brewing the best beer with the best ingredients. And through our commitment to helping farmers, retailers, entrepreneurs, and communities grow.

We are building a company to last. Not just for a decade. But for the next 100 years. Through our brands and our investment in communities, we will bring more people together, making our company an integral part of our consumers’ lives for generations to come.

Our diverse portfolio of well over 500 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Light, Leffe and Hoegaarden; and local champions such as Aguila, Antarctica, Bud Light, Brahma, Cass, Chernigivske, Cristal, Harbin, Jupiler, Klinskoye, Michelob Ultra, Modelo Especial, Quilmes, Victoria, Sedrin, Sibirskaya Korona, and Skol.

Anheuser-Busch InBev is a publicly traded company (Euronext: ABI) based in Leuven, Belgium, with secondary listings on the Mexico (MEXBOL: ANB) and South Africa (JSE: ANH) stock exchanges and with American Depositary Receipts on the New York Stock Exchange (NYSE: BUD).

Similar Jobs

General Motors Logo General Motors

Emergency Services Outreach Leader (South America) - São Caetano do Sul/SP

Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Hybrid
São Caetano do Sul, São Paulo, BRA
165000 Employees

Smartly Logo Smartly

Paid Media Specialist (LinkedIn Ads)

AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
Easy Apply
São Paulo, BRA
805 Employees

Chainlink Labs Logo Chainlink Labs

Staff Software Engineer, Banking & Capital Markets

Blockchain • Internet of Things • Payments • Cryptocurrency • Web3
Remote
2 Locations
680 Employees

Pfizer Logo Pfizer

Business Finance Planning Manager (Brazil)

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Hybrid
São Paulo, BRA
121990 Employees

Similar Companies Hiring

Mondelēz International Thumbnail
Retail • Manufacturing • Machine Learning • Hardware • Food • Big Data • Automation
Chicago, IL
90000 Employees
McCain Foods Thumbnail
Retail • Manufacturing • Food • Agriculture
Florenceville-Bristol, NB
20000 Employees
Tarro Thumbnail
Software • Payments • Information Technology • Hospitality • Food
Long Island City, NY
1300 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account