Customer Integration Specialist

OSM is a dynamic, high-growth organization specializing in B2C eCommerce mail sortation.  We our proud to be named to the Inc. Fastest Growing 5000 list for 16 consecutive years.  Our growth has provided our workforce many professional development and advancement opportunities.  Despite being a $630M+ company, we still maintain that entrepreneurial spirit with creating new processes and systems to scale with the company.  And we've been very purposeful in creating the right culture for our workforce and our workforce as recognized it as we've been named a Great Place to Work for the past 7 years.
We are excited to announce we are currently hiring a Customer Integration Specialist to work on our Sales & Customer Integration team.  This position will be responsible for setting up our e-commerce customers with shipping their small parcels through OSM's network.  This is a hybrid position working in-office 1 day per week and 4 days remote.
Key Job Responsibilities:

• Create the customer's profile in OSM's operating system (OSMART).  
• Set up connections with 3rd party shipping vendors for customer label printing.  
• Hold onboarding meetings with new customers explaining the process, timeline, and deliverable. 
• Ensure posted rates are set up properly in the operating system. 
• Serve as the primary point of contact with all departments providing updates on the customer set up process.  Ensure all onboarding steps are completed timely.
• Reach out to customers to proactively address and solve issues and monitor overall satisfaction with OSM’s shipping solutions.
• Review and vet all new prospect emails and/or calls and assign any prospects to the appropriate sales representative. 
• Handle basic day-to-day communication with customers/prospects.
• Enter new sales leads in Salesforce.com and assign them to Sales Reps as directed by the VP of Sales and Sales Operations Manager.
• Generate ad hoc reports from SalesForce.com to internal stakeholders.
• Serve as an internal Subject Matter Expert for the Customer Portal.
• Review SalesForce.com and Customer Portal to ensure data integrity.

Required skills, education, and experience:

• High school diploma required.
• At least 2+ years experience in a technical and/or customer support role. 
• Ability to effectively communicate technical concepts to other staff members.
• Experience in Salesforce.com preferred. 
• Ability to present information to customers.

What We Offer:

• Competitive base salary + lucrative commission structure.
• Comprehensive health benefits: medical, dental, and vision.
• Employer-paid short-term disability and life insurance.
• Immediate access to paid time off and holidays.
• 401(k) with 4–7% employer contribution and profit sharing.
• Gym reimbursement.

Our Culture:
We’re a performance-driven organization that values initiative, collaboration, and integrity. Our team thrives on solving complex challenges, supporting one another, and celebrating wins — big and small. If you’re passionate about growth and making a measurable impact, you’ll fit right in.
Annual salary is anticipated to be between $55,000-$60,000.