Customer Experience Expert

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry — from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners, including Airbnb, Vrbo, Booking.com, Expedia, and Google Travel, Guesty empowers property managers to deliver exceptional guest experiences while running efficient, data-driven operations.

Today, we’re proud to have 800+ team members across 16 countries, all working together to shape the future of hospitality technology.

As a Customer Experience Expert at Guesty, you’ll deliver exceptional support to enterprise clients while also helping improve how our AI systems respond and learn. You will remain the voice of the customer — guiding interactions, resolving issues, and ensuring a high-quality customer experience — with the added opportunity to contribute to AI training, knowledge management, and workflow improvement initiatives.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

• Deliver exceptional service to our enterprise customers via tickets (email), chat, and occasional phone calls, acting as their go-to technical resource.
• Investigate and diagnose challenging software issues, guiding users through solutions with patience and clarity.
• Efficiently manage a high volume of support tickets, prioritizing issues based on urgency and our Service Level Agreements (SLAs).
• Identify recurring issues and communicate customer feedback to our product and engineering teams to help improve the Guesty platform.
• Review and correct AI-generated responses to ensure they are accurate, high-quality, and helpful, playing a key role in improving our support tools.
• Contribute to our library of support articles and guides, helping customers help themselves.

• 4+ years of experience in a customer-facing role, preferably providing technical support for a SaaS or software product.
• Proven experience supporting B2B or enterprise customers is required.
• Strong problem-solving and troubleshooting skills with a logical approach to technical challenges.
• Excellent communication skills: You must be able to explain complex technical topics in simple, easy-to-understand terms.
• You learn new software and systems quickly and are comfortable with technology.
• You are empathetic, proactive, and committed to finding the best solution for the customer.
• You thrive in a fast-paced, high-growth environment where priorities can shift.
• You are able to work shifting schedules, including night shifts, to support our global customer base.
• Strong preference for candidates with a degree in information technology, mathematics, computer science, or a similar field.

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Why You’ll Love Working With Us



At Guesty, we believe great work happens when people feel supported, inspired, and genuinely enjoy where they work. That’s why we’ve built a culture that combines meaningful work, flexibility, and fun.

Enjoy the best of both worlds with our hybrid work setup — focus from home when you need deep work, and collaborate in-office when teamwork matters most.

Health & Wellness, Covered

• HMO with Life Insurance — because your well-being comes first
• Dental Coverage — includes one dependent
• Wellness Programs — helping you stay healthy, balanced, and energized

Grow, Learn, and Thrive

• Performance Bonuses & Incentives — we recognize great work and real impact
• Employee Referral Program — bring great people in and get rewarded
• Professional Development Opportunities — continuous learning and career growth support

Time Off & Celebrations

• 24 Paid Leaves annually — time to rest, recharge, and enjoy life outside work
• Birthday & Work Anniversary Celebrations — we celebrate milestones with you
• Team Events & Activities — meaningful connections, inside and outside work

Office Perks You’ll Actually Enjoy

• Weekly waffles, ice cream, and games
• Unlimited coffee to keep you fueled throughout the day
• Fun and collaborative workspaces designed for both productivity and comfort

Work Setup

• Cebu — On-site
• Manila — Hybrid setup with 2 on-site days per week
• First 6 months will be fully on-site to support onboarding, training, and team integration

Join us and discover a workplace where career growth, collaboration, and enjoyment can all exist together.

Guesty Careers

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, gender identity, or any other protected characteristic under applicable law.