Customer Engineer Sr Manager

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 
*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 
THE OPPORTUNITY

We are hiring a Customer Engineer Sr Manager to join our Global Sales team in the US. 

The Wellhub Customer Engineer Sr Manager is responsible for technical support in the pre- and post- sale client journey; responsibilities include: requirements gathering and interactions with Product Management, Development, Operations, and Product Support, client enablement, deployment support, and post-deployment technical relationship management. You will work directly with the sales teams, client success teams, and clients to accelerate sales deal/renewal progression and closing. Working with product support and development, you will help define technical options to work-around or resolve technical issues raised by clients. You will be a partner to Operations as clients are brought into production on the Wellhub platform. Every day, you'll be challenged to think creatively about how to improve, scale, and support Wellhub’s fast growth. 

YOUR IMPACT

• Work with clients and their technology teams to define how to quickly integrate Wellhub with the client's processes and systems to ensure a fast-paced sales cycle and post-sale customer satisfaction 
• Act as a first point of contact to handle client information security due diligence reviews 
• Drive platform and process enhancements by providing new requirements and innovative designs for new functions, simplified processes, fun user experiences, metrics and reporting, etc. to Product Management and Development based on direct client interactions and input
• Participate and conduct meetings with stakeholders to align with the Wellhub platform capabilities and project releases, participate in system development, user acceptance testing, and end-user training 
• Use and recommend best practices for problem resolution, customer relationship management, etc. 
• Serve as the primary point of contact for the client's Technology team. 
• Identify and resolve issues related to integration, implementation, and activation of the Wellhub platform 
• Assess the client's technical needs and capabilities during implementations 
• Provide implementation scheduling, resolutions to technical issues, and general advice as a technical consultant. 
• Provide highly responsive customer service and maintain a high level of client satisfaction.
• Correspond and fulfill all commitments for internal and external customers. 
• Engineer, record, and document solutions to common and difficult integration problems. 
• Learn, implement and teach best practices for implementation and configuration of the Wellhub platform 
• Contribute to product documentation and training materials to ensure content accuracy and supportability of the Wellhub platform
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• 5 years of proven experience as a technical sales professional 
• Knowledge of and experience with SAML, OAuth, and JWT Single Sign-On implementations
• Languages: English and Spanish is a plus
• Knowledge of and experience with SFTP and file transformation 
• Knowledge of and experience with key information security concepts, requirements, certifications, and due diligence processes 
• Experience with APIs and integration implementations for a SaaS platform. 
• Basic understanding of major enterprise business systems platforms and technologies, for example, Payroll Systems, HR systems, etc.
• Strong communication (written and verbal) skills, and interpersonal skills to be able to present and engage with clients, especially in implementation, test, and debug situations 
• Demonstrated flexibility and willingness to do what it takes to get the job done 
• Drive and desire to learn and grow both technical and business skill sets 
• Thorough understanding of integration concepts, methodologies, and technologies 
• Proven ability to leverage analytical and problem-solving skills in a very fast-paced environment 
• Passion for exceptional documentation including diagrams, standards, etc.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For or this specific role, please note that prior experience in technical sales  and knowledge of key integration concepts, including experience with SAML, OAuth, JWT SSO, and API integrations for a SaaS platform, are mandatory requirements.

WHAT WE OFFER YOU 

We want Wellhubbers to live healthier and happier lives, both in and out of work. That’s why we have a comprehensive Total Rewards approach that encompasses benefits, compensation, and personal growth opportunities within a high-performance, inclusive, and supportive environment.
In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is $127.357 - $143.277. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program. 
We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:

WELLNESS: health, dental, vision, and life insurance 

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

Our US HQ is in New York City. We are currently set up to hire in California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Missouri, North Carolina, New Jersey, New Hampshire, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development. 

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page! 

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

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