Customer Engagement Specialist - Korea

Our mission is to reinvent the way people learn, starting with language.

Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.

Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.

Speak is seeking a motivated and empathetic Customer Engagement Specialist (Contractor) to join our B2B team. In this vital role, you will focus directly on our enterprise end learners – the employees of our corporate clients – to ensure they successfully activate their accounts and achieve their English goals. You will be instrumental in helping individuals unlock their potential through our AI-powered language learning platform, making a tangible difference in their journey to fluency.

This role is ideal for someone who thrives on direct user interaction and is passionate about seeing learners succeed. You will partner closely with our Customer Success Managers (CSMs) to deliver impactful engagement strategies.

• Proactive Learner Outreach: Engage with end learners through calls, emails, and SMS to encourage initial product activation (first-time login) and sustained usage.

• Driving L&D Goals: Monitor learner progress towards specific usage targets and provide encouragement and support to help them meet these objectives.

• Collaboration with CSMs: Partner with Customer Success Managers to understand account-specific engagement strategies and best practices. You will be responsible for ensuring learner engagement activities and progress are accurately tracked, primarily using HubSpot.

• Messaging and Material Development: While CSMs will provide guidance and templates, you will have the autonomy to adapt and craft compelling messages. You will also contribute to building engagement materials, which may include call scripts, email/SMS templates, and learner-facing one-pagers (potentially using tools like Figma).

• User Support & Guidance: Assist learners, including those who may be less tech-savvy, in navigating the Speak platform and overcoming any initial hurdles to ensure a smooth learning experience.

• Native/Fluent Korean Speaker: Essential for effective communication with our learners in Korea.

• Proven Outreach Experience: Demonstrated experience in a customer-facing role involving proactive outreach, such as customer support, sales development, or cold calling/emailing.

• Excellent Communication Skills: Strong verbal and written communication skills in Korean. Good proficiency in English is a plus.

• Empathetic & Persuasive: Ability to connect with learners, understand their challenges, and motivate them towards their goals.

• Tech-Savvy: Comfortable learning and using new software (e.g., CRM systems like HubSpot, communication tools). Experience guiding others through digital products is crucial.

• Organized & Proactive: Ability to manage outreach to multiple learners, track progress, and take initiative to improve engagement.

• Passion for Learning/Education: A genuine interest in language learning, education, or L&D is highly desirable.

• Collaborative Spirit: Eagerness to work closely with the CSM team and contribute to a shared mission.

• Experience with Figma or similar design tools is a plus.

• Type: Full-Time Contractor

• Hours: Approximately 40 hours per week.

• Duration: Initial 3-month contract, with the potential for extension based on performance and business needs.

• Location: Hybrid (Korea-based)

• Make a Real Impact: Directly contribute to helping individuals achieve their language learning goals and enhance their career prospects.

• Innovative Product: Be part of a company that is revolutionizing language learning through cutting-edge AI.

• Growth Opportunity: Gain valuable experience in customer engagement within a fast-growing, global tech company.

• Supportive Team: Collaborate with a passionate and dedicated team committed to our mission.

If you are a proactive, empathetic individual fluent in Korean and passionate about empowering learners, we encourage you to apply!

1. Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.

2. Do your life's work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.

3. Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.

4. Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.

Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.