Customer Engagement Applications Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

• Provide support during H2H collaborations. beta projects. and gap analysis.
• Contribute to wafer test plan development for engagement projects with division
• Execute detailed customer wafer characterization with minimal supervision.
• Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution:
• Document technical solutions and create best known methods (BKMs) on supported products:
• Lead preparation and demonstration of products to the customer base:
• Provide advanced operational training to customers

Minimum Qualifications

• MS/BS with 1-3 years experience or equivalent combination of education and experience 1n engineering applications
• Proficient in computer applications for data presentation and analysis:
• Ability to effectively convey ideas through oral and written communications.
• Proficient in the English language.
• Ability to multitask in a constantly changing work environment:
• Responsible working attitude and should be a team player;
• Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variant of circumstances) of customer processing knowledge.
• Good working knowledge of various applications·
• Ability to diagnose and resolve basic customer issues;
• Strong communication skills especially technical writing skills,
• IC Fab process development experience is a plus

Knowledge in defect detection. metrology, process control and yield management is a plus. 
 

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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