Customer Engagement Analyst

Ko wai mātou – About us
Foodstuffs is privileged to have an amazing brand portfolio, some of New Zealand’s best and most trusted.  Foodstuffs New Zealand is a 100% New Zealand owned and operated organisation, made up of two regional co-operatives and a central ‘centre of excellence’ leading national marketing, corporate affairs, corporate social responsibility, sustainability, brand and customer experience strategies and activities. Foodstuffs New Zealand (FSNZ) partners with the broader business to ensure the creation of winning brands through customer experience design, actionable insight and rich data intelligence.

We’re a creative and passionate bunch that live and breathe our values of, success breeds success, teamwork makes the dream work, positivity with a purpose, crazy about customers and boundless creativity making us a great place to work.

Te Tūranga – About the role
As Customer Engagement Analyst, you are a customer-driven analyst who helps Foodstuffs measure, monitor and optimise how we engage with our customers. You’ll deliver comprehensive reporting, develop addressable audiences and provide actionable insights to ensure every campaign, offer and interaction is informed by data and continuously improved.

Working within a cross-functional team, you’ll collaborate closely with marketing, CX and analytics partners to support data-driven decision making and optimise customer engagement programme performance.

Key focus areas include:

• Analysing campaign and offer performance across customer segments and channels to identify trends and improvement opportunities
• Maintaining and enhancing reports and dashboards to support programme optimisation and stakeholder decision making
• Translating customer data into clear, actionable insights using strong storytelling techniques
• Supporting stakeholder enquiries on data meaning, performance and reporting solutions
• Ensuring data accuracy, integrity and best-practice data management across engagement reporting

Ngā painga - What we offer
We’re committed to providing awesome experiences for our people, including offering a range of benefits:

• Free carparking - we’ve got over 1,000 carparks including EV plugs
• Southern Cross health insurance
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

He kōrero mōu - About you
You’re a detail-oriented, analytical professional with a strong customer mindset and a passion for using data to improve engagement outcomes. You enjoy working in fast-paced, collaborative environments and are confident communicating insights to a wide range of stakeholders.

You’ll bring:

• 5+ years’ experience in a data analyst or reporting analyst role, ideally within marketing, loyalty or digital environments
• Strong analytical skills with proven ability to extract, interpret and translate customer data into actionable insights
• Advanced SQL capability and experience working with large, complex datasets
• Experience creating reports and dashboards using BI or reporting tools (e.g. Power BI, Tableau or Salesforce reporting)
• Excellent communication skills and confidence working across cross-functional teams

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow.  If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you!

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected]. Accommodations could include, interview location, sign language interpreter, assistive technology.

Are you stocked up & ready to head to the checkout – apply now!