Customer Due Diligence Operations Manager - LATAM

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We are seeking a highly experienced and strategic Customer Due Diligence (CDD) Operations Manager to lead a world-class CDD function.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Business Enablement Worldpayers are the engine that propels us forward. Their curiosity and openness to new ideas feed our strategic direction and ultimately make our vision a reality. The successful candidate will possess an understanding of regulatory compliance, operational excellence and a proven track record in leading CDD team. You will be responsible for leading a team of analysts ensuing compliance with local and international regulations.

What you'll own

Leadership & Team Management:

• Develop and mentor a high-performing CDD team with clear performance frameworks, objectives, and career development plans
• Foster a collaborative culture that balances regulatory compliance with exceptional customer experience
• Implement effective capacity planning and workload allocation based on risk profiles and team capabilities
• Monitor backlogs, identify bottlenecks, and ensure appropriate prioritization of high-risk cases

Program Execution & Continuous Improvement:

• Lead day-to-day execution of the Global Due Diligence program ensuring strict regulatory compliance
• Maintain oversight of emerging issues, proactively managing them from identification to resolution
• Identify process optimization opportunities to enhance user experience and drive efficiencies
• Stay current with industry trends and best practices to keep processes effective and up to date

Stakeholder Management & Governance:

• Build strong relationships with internal and external stakeholders to foster collaboration
• Represent the CDD function in various forums, advocating for its importance
• Collaborate with cross-functional teams to identify improvements and enhance productivity
• Produce and analyze management information to inform decision-making and highlight key trends

What You Bring

Essential:

• Minimum of 5 years' experience managing a CDD/KYC team, with proven skills in performance management and operational oversight
• Experience leading CDD/KYC operations in financial institutions, ensuring processes align with both local and international regulatory requirements
• Demonstrated ability to assess customer risk, manage enhanced due diligence cases, and drive operational efficiency
• Track record of effective collaboration with compliance, risk, and front-office teams
• Strong stakeholder management skills with the ability to communicate effectively at all levels
• Proven capacity planning and workload management experience in high-volume compliance environments
• Fluent English

Desirable:

• Experience in merchant acquiring or payment services
• Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo)
• Professional certifications such as CAMS, ICA or equivalent financial crime qualifications
• Strong understanding of AML/KYC regulatory frameworks across LATAM, including local financial authorities and FATF implications for the region
• Experience with transaction monitoring, sanctions screening
• Spanish

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.

#LI-MLL1

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass