Customer Account Specialist

Location(s):

City/Cities:

Travel Required:

Relocation Provided:

Job Posting End Date:

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Job Description Summary:

JOB SUMMARY

The purpose of this role is to manage the plant operational concentrate and beverage base supply and service requirements to our Bottling Partners and Business Units. A key responsibility is to support and work closely with the Customer Franchise Manager in developing these relationships, identifying and implementing end-to-end Supply Chain Solutions and improvements that maximise value to the system.

KEY DUTIES/RESPONSIBILITIES

• Customer Engagement & Account Management: collaborate with the Business Unit and bottlers to ensure that plant supply is guaranteed on-time in full and costs are optimised. Supporting the Perfect Order Metric and analysing gaps to the Tier 1 Metric
• Demand Management: gather & analyse forecast information, engage & collaborate with bottling partners to validate and improve plant forecast accuracy through concentrate demand routines.
• Inventory management: monitor, analyse and take mitigation actions based on aging stock reports, in association with internal departments, Business Units and the Customer.
• Business planning & New Business Models: Work with Demand Specialists, Budgeting & Planning Financial Managers in the business units and customers to build & validate sales volume estimates for the business plans. Work with internal & external teams in the implementation of supply point shifts (both planned shifts & BCP activations), managing to the project timeline and needs of the bottling partners to ensure smooth transition.
• End-to-end value creation: Support the digital transformation journey on our key business processes and help identify areas of productivity & cost saving opportunities. Deployment of key changes in the business. Utilise project management techniques, influencing and presentation skills to deliver end-to-end value creation opportunities.
• Manage Unique Business Requirements: Understand customer requirements in detail and monitor, assess and implement when changes are required working closely with relevant functions experts.

LEADERSHIP BEHAVIOURS

• Drives Innovation
• Collaborate with System, Customers, and Key Stakeholders 
• Act like an Owner
• Inspire Others
• Develops and Inspires Others

FUNCTIONAL COMPETENCIES:

• SAP S&D Module
• Empowered and self-starter
• Project Management skills
• Commercial, technical & financial knowledge.
• Presentation skills (face to face and virtual)
• Supply chain and logistics knowledge
• Ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in cps)
• Computer Skills –Advanced Microsoft Excel, Power Point &Power BI
• Problem Solving & analytical Skills.

PREVIOUS WORK EXPERIENCE

• 3-5 years’ experience in Customer service, supply-chain or sales.

EDUCATIONAL REQUIREMENTS

• University/Bachelor degree in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.

PREFERRED QUALIFICATIONS

• N/A

CULTURAL DIVERSITY

• Ability to operate in an multi-cultural environment
• Depending upon the customer, it is necessary to deal on a daily basis with individuals from different parts of the world.  It is necessary to have an understanding and show respect for the differences in cultures.
• Foreign languages may be required, depending on customer responsibility.

TRAVEL REQUIREMENTS

• The role requires national and international travel, this is normally planned in advance but from time to time person may be required to travel with little advance warning.
• Travel will make up approx. 10 - 20% regional (CPS plants, bottlers and customers location in Europe, Eurasia and Africa).

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.