Webull is a leading digital brokerage platform built on next generation global infrastructure. At Webull, we believe that everyone should have an equal opportunity to control their own financial future. Our vision has always been to empower individual investors with the tools and resources they need to succeed financially. This commitment remains at the heart of everything we do. From low-fee trading and robust market data to advanced analytical tools, we are committed to providing a seamless, top-tier trading experience.
About The Role & Team
Webull Pay is the digital asset/crypto arm of Webull Group, empowering users to buy, sell, transfer, and manage cryptocurrencies through a secure and intuitive platform. As part of the broader Webull ecosystem, we are committed to building trust in the digital asset economy through operational excellence, transparency, and customer-first innovation.
The Crypto Operations Analyst will be part of the Webull Pay Operations team, supporting the daily movement of funds and digital assets, reconciling transactions across multiple systems, and ensuring accuracy in all back-office and customer-facing operations. This role requires strong analytical and problem-solving skills, high attention to detail, and comfort working with blockchain data, payment networks, and internal ledger systems.
The Analyst will collaborate closely with cross-functional teams—including Risk, Compliance, Product, and Treasury—to support seamless and compliant operational workflows across Webull Pay’s crypto and fiat rails. This position reports to the Senior Associate Director, Payment and Crypto Operations.
In This Role, You Will
- Reconcile daily crypto and fiat transactions between custody providers, banking partners, and internal ledgers.
- Support operational workflows for deposits, withdrawals, and coin transfers, ensuring accuracy and timeliness.
- Monitor and resolve reconciliation breaks, transaction failures, and exception items, escalating as needed.
- Coordinate with Treasury on liquidity management, settlement funding, and end-of-day balance reporting.
- Assist in maintaining and improving standard operating procedures (SOPs) for crypto operations processes.
- Partner with Compliance and Risk to identify and mitigate suspicious activity, system errors, or policy exceptions.
- Work cross-functionally with Product and Engineering to communicate operational requirements and test new features.
- Generate and maintain internal reports and dashboards tracking operational metrics, aging, and error trends.
- Participate in root-cause analysis and recommend process improvements to enhance efficiency and control.
- Support readiness for audits, regulatory exams, and internal control reviews related to crypto operations.
The Skills You Bring
- Bachelor’s degree in Finance, Business, Economics, Accounting, or a related field.
- 1+ years of experience in financial operations, payments, treasury, or crypto operations.
- Ability to work accurately under pressure in a fast-paced, high-volume environment.
- Excellent written and verbal communication skills, with a strong sense of accountability and ownership.
What Makes You Stand Out
- Familiarity with blockchain transactions, custody models, and settlement flows for digital assets.
- Strong analytical and data-management skills; proficiency in Excel required (SQL or BI tools a plus).
- Experience with operational and reconciliation systems (e.g., Plaid, FIS, Broadridge, or custody dashboards).
- Knowledge of AML/BSA frameworks, crypto compliance standards, or prior fintech experience preferred.
Why Webull?
Webull is more than a fintech company—we’re a global community of innovators, collaborators, and trailblazers. Headquartered in St. Petersburg, FL, Webull operates in 15 regions worldwide, serving over 20 million users. At Webull, your ideas matter, your voice is heard, and your work makes a real impact.
Investing in our people is a top priority for us, which is why we have a comprehensive benefits package that includes:
- Comprehensive Health Coverage: 100% paid medical and dental insurance for employees and dependents, vision insurance, and more!
- Financial Support: 401(k) match, commuter benefits for NY positions, and short-term disability coverage.
- Work-Life Balance: Generous time off that increases with tenure, paid parental leave, personal days, sick time, volunteer days and company holidays.
- Wellness & Pet Care: Fitness and wellness benefits, plus pet insurance for your furry friends.
- Investing in Your Future: We provide tuition reimbursement to help you pursue relevant degrees, certifications, and training that align with your career goals.
- Dynamic Office Perks: Catered lunches (every Friday), fully stocked kitchens, and monthly happy hours to connect and collaborate.
This role is based in our St Pete Global HQ (200 Carillon Pkwy, FL), where in-person collaboration fuels growth, mentorship, and innovation.
EEOC Statement
Webull is an equal opportunity employer. We’re committed to building a diverse and inclusive team where all backgrounds, perspectives, and talents are valued.
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