Position Summary
CRM and Samsung Members Manager leads CRM and Samsung Members App strategy, planning and execution across six SEAD markets, ensuring consistent regional coordination while adapting campaigns to local market needs, legal requirements and business priorities.Role and Responsibilities
- Own SEAD CRM planning and execution across key lifecycle, trigger, onboarding, re-engagement, newsletter, push notification and direct messaging campaigns.
- Drive localization and market implementation of EHQ CRM campaigns, including flagship, lifecycle and re-engagement initiatives.
- Lead Samsung Members App campaign planning and execution, aligning local market needs with regional and EHQ priorities.
- Coordinate cross-functional campaign delivery with MX, CE, local e-shop, agencies, partners and EHQ stakeholders.
- Manage full campaign lifecycle from briefing, planning, content localization and approval to targeting, execution, reporting and optimization.
- Define and improve CRM targeting, segmentation, database growth and opt-in acquisition activities.
- Monitor campaign performance and translate results into actionable insights and optimization recommendations.
- Manage CRM-related budgets, agency coordination and operational campaign requirements.
- Ensure legal, brand and content approvals are completed before final campaign deployment.
- Collect, structure and communicate local requirements and market feedback to EHQ teams.
- Provide additional support to direct supervisors on CRM, Samsung Members and related marketing activities when required.
Skills and Qualifications
- University degree
- Fluency in local and English language
- Individual with 3 to 5 years of experience in companies with robust CRM operations e.g. Telecom operators, Banking services, 3rd party CRM infrastructure/services companies
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Skills Required
- University degree
- Fluency in local language and English
- 3 to 5 years experience in companies with robust CRM operations (e.g., telecom, banking, CRM service providers)
Samsung Electronics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Samsung Electronics and has not been reviewed or approved by Samsung Electronics.
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Parental & Family Support — Paid parental leave of up to 14 weeks is offered in U.S. entities, alongside family‑building support, caregiver resources, and adoption assistance. Semiconductor sites note fully paid parental leave for eligible employees and targeted programs for pregnancy and infant care.
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Leave & Time Off Breadth — Generous PTO equivalent to about 20 days per year for full‑time U.S. employees, increasing with tenure, is paired with company holidays. Some entities also promote flexible time initiatives and paid volunteer time.
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Retirement Support — Semiconductor units publicly detail a 401(k) match with immediate vesting, and other U.S. entities highlight strong retirement support. Additional financial programs such as student‑loan repayment and charitable‑gift matching bolster long‑term savings.
Samsung Electronics Insights
What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
