CRM Analyst

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

We are seeking a CRM Analyst to own and scale automated testing for our Salesforce platform. Your mission will be focused on building, maintaining, and evolving our Copado Robotic Testing suite to ensure the Cars Commerce Salesforce platform is reliable and resilient, supporting quality and confidence across the full release lifecycle - from early development through production validation. In addition to automation, this role will provide strategic input into both automated and manual testing approaches, helping shape how quality is validated across the CRM team. The role will be actively involved in manual testing efforts for larger initiatives and high-risk releases, partnering closely with Salesforce Admins, Developers, and Business Analysts, to validate end-to-end business workflows. This position operates with a high degree of ownership and autonomy and plays a critical role in strengthening the overall quality and confidence of our Salesforce releases.About the Role

We are seeking a CRM Analyst to own and scale automated testing for our Salesforce platform. Your mission will be focused on building, maintaining, and evolving our Copado Robotic Testing suite to ensure the Cars Commerce Salesforce platform is reliable and resilient, supporting quality and confidence across the full release lifecycle - from early development through production validation. In addition to automation, this role will provide strategic input into both automated and manual testing approaches, helping shape how quality is validated across the CRM team. The role will be actively involved in manual testing efforts for larger initiatives and high-risk releases, partnering closely with Salesforce Admins, Developers, and Business Analysts, to validate end-to-end business workflows. This position operates with a high degree of ownership and autonomy and plays a critical role in strengthening the overall quality and confidence of our Salesforce releases. 

What You’ll DoAutomated Testing & Quality Assurance

• Design, build, and maintain Copado Robotic Testing scripts for critical Salesforce business workflows

• Translate user stories, business processes, and known risk areas into automated test scenarios

• Execute automated regression, smoke, and release-validation test cycles

• Troubleshoot and stabilize test failures to improve reliability and reduce false positives

• Manage test data to ensure repeatable and dependable test execution

Practice Ownership & Strategy

• Own the Copado Robotic Testing practice end-to-end, serving as the primary SME

• Establish and maintain testing standards, best practices, and documentation

• Proactively identify gaps in test coverage and expand the automation footprint

• Operate effectively in an ambiguous environment, turning high-level objectives into action

Release & CI/CD Support

• Partner with the CRM team to validate release through pre- and post-deployment testing

• Support CI/CD pipelines by integrating and executing automated test runs

• Communicate and log testing results, risks, and readiness clearly to stakeholders

Manual Testing & Team Support

• Provide manual and exploratory testing support for large initiatives, UAT cycles, and high-risk changes

• Offer guidance and best practices for manual test case creation and execution

• Act as a flexible testing resource when additional QA support is needed

Who You Are

• Experience with Copado Robotic Testing or Salesforce-focused test automation, with a strong understanding of Salesforce processes and architecture

• Comfortable acting as a single owner of a technical practice and taking ownership 

• Able to navigate unclear requirements and structure solutions independently 

• Detail-oriented, analytical, and quality-driven, with a strong sense of accountability

Prior Work / Professional Experience

• 2 - 4 years of experience in automated testing, with hands-on responsibility for designing, building, and maintaining automated test cases. Experience with Copado Robotic Testing (CRT) strongly preferred; equivalent Salesforce-focused or UI-based automation tools considered

• 1 - 2 years of Salesforce experience, with exposure to core CRM workflows and platform architecture

• Salesforce Administrator certification preferred (or equivalent practical experience administering Salesforce)

• Experience supporting regression testing, release validation, and UAT cycles in a production Salesforce environment

• Familiarity with CI/CD pipelines, release processes, and testing within Agile or iterative delivery teams is a plus

Why This Role Matters

Our Salesforce platform supports mission-critical business processes across sales, fulfillment, billing, customer support, and marketing. Automated testing is essential to protecting platform stability while enabling faster delivery and continuous improvement. This role is foundational to building a scalable, reliable CRM environment and reducing risk as the platform evolves. You’ll play a key role in strengthening quality across the release lifecycle, influencing how our CRM team builds, tests, and delivers Salesforce solutions. 

In the spirit of pay transparency, we are excited to share the base salary range for this position. In addition to base salary, some roles are eligible for our bonus and/or equity programs, depending on level and role. Regular full-time positions are eligible for our comprehensive benefits package. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$82,400.00-100,950.00

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans

• New Hire Stipend for Home Office Set-Up

• Generous PTO

• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset

• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.