Credit and Collections Lead

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines and to work APAC business hours (6:00 AM to 3:00 PM, Philippines).
Atlassian is seeking an Accounts Receivable Credit and Collections Lead who will play a critical role in overseeing the Credit Management and Collections function that is mainly responsible for reviewing and approving credit checks, credit risk monitoring, overseeing customer accounts, collections, disputes resolution and reporting. You're a great fit for this role if you're highly motivated, love to learn, detail-oriented, a change-agent and have excellent communication and team-building skills. An ideal candidate is flexible and looking to take on new challenges.
If you believe that you are ready to be part of an amazing company, we'll be glad to have you on board.
In this role, you'll get to:

• Oversee day-to-day operations related to credit assessment, credit limit management, and credit monitoring.
• Review and approve credit check requests and ensure that credit checks are conducted in compliance with the approved credit policies and procedures.
• Review the credit risk monitoring analysis and report any potential customer credit issues to effectively minimize and mitigate risk.
• Collaborate closely with sales teams to align credit decisions.
• Supervise collections task by guiding the team on customer accounts monitoring, collections and disputes resolution.
• Implement collection strategies to ensure timely and efficient recovery of outstanding debts.
• Establish collection targets and determine collection priorities.
• Build and maintain relationship with customers and internal stakeholders to facilitate effective communication and resolution of collection issues.
• Review monthly and quarterly Accounts Receivable Subsidiary and General Ledger reconciliation, Accounts Receivable aging analysis, bad debts provisioning and Accounts Receivable flux analysis.
• Monitor operational performance metrics such as DSO, collections efficiency index and average days delinquent.
• Review and update the Credit Check Policy, Collections Policy, Allowance for Doubtful Accounts Policy and Write Off Policy.
• Monitor completion of audit requirements for the company's external and internal auditors.
• Manage team performance and mentor the team members towards career growth and continuous performance development.
• Perform adhoc tasks and other related functions as required and instructed.

On your first day, we'll expect that you have the following:

• a Bachelor's degree in Accounting
• 5+ years of progressive experience in the Accounts Receivable role, specifically Credit and Collections and have at least 2 years of leadership experience
• Extensive experience across a broad range of Order to Cash processes including AR cash and billings operations
• Experience working with various multinational companies and/or BPO/Shared Services
• Excellent written and verbal communication and problem-solving skills
• Highly analytical and strategic - emphasis on automation, and constant improvement
• Highly dedicated, organized, and have a very strong work ethic, and have the appreciation of the need to see the bigger picture but are not afraid to roll up your sleeves and dig into the detail

It's also great if you have the following:

• Expertise in Oracle Fusion is preferred
• General ledger and revenue accounting experience
• Proficiency in using major ERP and accounting software such as SAP and NetSuite

Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .