Country Manager - Australia

Overall Mission

As the right hand to the VP APAC Operations, the Country Manager – Australia will drive the strategic growth, profitability, and operational excellence of CRYOPDP across the Australian region. This role combines strategic vision with hands-on leadership to deliver the company’s 2030 business plan, ensuring sustainable growth, customer satisfaction, compliance, and the consistent embodiment of CRYOPDP’s values and culture.

Main Contribution

Key Responsibilities

1. Strategic Leadership & Financial Accountability

• Lead the execution of the Australian market strategy, ensuring alignment with regional and global business objectives.

• Design and evolve the local organizational structure to enable scalable, sustainable growth.

• Own full P&L accountability for the Australian business, driving:

  • EBITDA performance

  • Cost optimization and financial discipline

  • Investment planning and ROI

  • KPI tracking, forecasting, and reporting

• Lead and mentor the local and regional Finance teams to ensure financial transparency, accuracy, and compliance.

2. Business Development & Sales Leadership

• Identify and capture new business opportunities while expanding the existing customer base.

• Oversee and develop the National Sales Manager, fostering a high-performing, results-driven sales team.

• Support business development initiatives, including tenders, client proposals, and local/international projects.

• Drive customer acquisition strategies, develop new service offerings, and establish strategic partnerships to grow market share.

3. Operational Excellence

• Ensure efficient, high-quality service delivery and cost control across all Australian branches.

• Deliver financial performance in line with or exceeding budget expectations.

• Monitor and manage key operational metrics (KPIs) to uphold service standards and profitability.

• Optimize both fixed and variable costs through supplier negotiations and continuous process improvement.

• Foster a culture of continuous improvement, operational excellence, and business continuity.

• Collaborate with global CRYOPDP offices to meet project and delivery requirements.

4. Quality, Compliance & Safety

• Ensure strict adherence to:

  • CRYOPDP Quality Assurance standards

  • TSA requirements

  • ISO 9001:2015

  • GDP guidelines

  • IATA certifications

• Champion Environmental, Health, and Safety (EHS) initiatives across all operations.

• Maintain strong client relationships through consistent quality, compliance, and service excellence.

5. People Leadership & Culture Development

• Lead, develop, and inspire a high-performing team across the Australian organization.

• Oversee talent acquisition, onboarding, and professional development initiatives.

• Promote CRYOPDP’s culture, values, and performance-driven ethos.

• Create a collaborative, accountable, and positive work environment focused on results.

• Anticipate market trends and encourage innovation across business development and operations.

• Collaborate closely with DHL entities — DHL Express, DHL Global Forwarding (DGF), and DHL Supply Chain (DSC) — to drive synergies and operational excellence.

• Implement continuous EBITDA improvement initiatives and strengthen the performance culture within CRYOPDP Australia.

• Partner with the Global IT team to enhance TMS tools and digital solutions, ensuring superior client service delivery.

Organizational Position

Manager’s  Position  - Vice President - Global Operations

Location - Sydney, Australia

Direct Reports

Managers, employees, stakeholders

Interface

Internal 

CRYOPDP Board & Executive Committee
Marketing, IT, Finance
Global Vendor Manager
Global Account Directors
CFO – APAC
Quality Manager – APAC
Global Excellence Directors

External

Clients
Service Partners (Agents)
Suppliers
Airlines
Certifying Bodies
Auditors

Required Skills

Profile (Experience / Education)

• 10–15 years of management experience in Logistics and Transport within a B2B environment.

• Minimum 5 years’ experience with full P&L responsibility.

• Proven leadership of multi-location teams.

• Experience in time-sensitive logistics is essential; cold chain logistics experience is a strong advantage.

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (preferred).

• ​Fluent in English (mandatory); additional language proficiency is an advantage.

Language

• Fluent in English

• Other foreign languages are a plus

Specific Experience & Knowledge Required 

• Strong financial acumen: P&L management, budgeting, forecasting.

• Excellent commercial skills — customer management and margin optimization.

• Proficient in project management and quality assurance methodologies.

• Deep understanding of international logistics, particularly airfreight.

• Experience in Healthcare, Pharmaceutical, or Clinical Trials Logistics (highly desirable).

• Knowledge of GDP and GMP standards.

Interpersonal skills ("Essential")

• Strong leadership, people management, and team development capabilities.

• Exceptional organizational, communication, and influencing skills.

• Results-driven and able to motivate teams toward ambitious goals.

• Comfortable operating within a complex, matrixed international environment.

• Innovative, proactive, and solutions-oriented.

• Collaborative team player with an open, growth-oriented mindset.