Warner Bros. Discovery
Atlanta, GA, USA

Coordinator, Enterprise Technology Intake

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Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

  • Your New Role:

As a Technology Intake Coordinator, you will serve a pivotal role within our Enterprise Technology department, specializing in managing the intake, assessment, and initial routing of technology requests across the company. This position requires a highly organized and proactive individual who can collaborate with diverse teams to ensure streamlined and efficient technology intake governance. You will be instrumental in ensuring that technology requests are handled efficiently and effectively, contributing to the overall success of the Technology department and the company. Your strong organizational skills, attention to detail, and ability to collaborate with others will be critical to your success in this role. The ideal candidate will possess a deep and broad understanding of technology systems, tools, services and processes, coupled with exceptional communication and prioritization skills, if you are passionate about technology and enjoy working in a fast-paced, dynamic environment, and want to be able to broaden your own technology knowledge we encourage you to apply for this exciting opportunity.
Your Role Accountabilities:

  • Intake Management: You will be responsible for managing the intake process for technology requests, ensuring that all incoming requests are logged, categorized, and prioritized appropriately.
  • Assessment: You will evaluate incoming technology requests to determine their feasibility, urgency, and resource requirements, ensuring that all necessary information is gathered for further evaluation. Evaluating new intake requests against existing ones to identify overlaps/duplications to ensure efficient processing of subsequent technical reviews.
  • Routing: Once requests have been assessed, you will coordinate their initial routing to the appropriate teams or individuals for further evaluation and action, ensuring that requests are directed to the right place for timely resolution, following up with the assessors for timely responses.
  • Collaboration: You will work closely with cross-functional teams to gather necessary information, provide updates, and ensure timely resolution of technology requests, fostering effective communication and collaboration across the organization.
  • Process Improvement: You will identify opportunities to optimize and streamline the technology intake process, making recommendations for improvements to enhance efficiency and effectiveness.
  • Documentation: You will maintain accurate records of technology requests, including status updates, resolutions, and any relevant documentation, ensuring that all information is documented and easily accessible.
  • Communication: You will communicate effectively with stakeholders at all levels to provide status updates, gather feedback, and address any concerns related to technology intake, maintaining open lines of communication throughout the process. Chair and facilitate meetings where appropriate and distribute minutes to team members.
  • Training and Support: You will provide guidance and support to users on the technology intake process, offering training and assistance as needed to ensure that requests are submitted correctly and efficiently.

Qualifications & Experiences:

  • HS diploma/equivalent, BS preferred
  • 1-2 years of experience in a related technical field.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including SharePoint, Word, Excel, and Outlook.
  • Competency in Smartsheet and Lucid
  • Knowledge of technological systems: demonstrate understanding of key technologies, systems, platforms used in the media industry.
  • Strong aptitude for technology and AI solutions with the ability to quickly learn and adapt to new tools and products.

Additional skills relevant to the position:

  • Proactive Problem-solving: First and foremost, you are a problem-solver. You work hard to keep your work streams on track and to ensure that the best possible outcome is achieved for the business. You are eager, confident, and able to use all the tools at your disposal to solve whatever problems crop up.
  • Active Learning: You are here to learn and grow. Your industry knowledge will never be complete, and you are hungry to learn more and to share what you have learned with your peers and the team(s) that you influence.
  • Project Management Acumen: You have some knowledge of project management processes and tools and familiarity with computer-based business tools.
  • Efficient & Effective: You have excellent organizational skills and a methodical approach. You are here to support the leadership team solve business problems by helping to perform analysis and to prepare for reports and meetings.
  • Exemplary Communication: Your written and verbal communication skills are top notch. You have excellent attention to detail and proofreading abilities. You are comfortable speaking up in meetings and relaying results of your analysis and other information.
  • Adaptable: You switch effortlessly between these modes adapting yourself to the needs of your work.
  • Self-starter: You are a strong self-starter and therefore comfortable diving into data to complete your analysis and comfortable in sharing and collaborating on your reports

How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].

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What are Warner Bros. Discovery Perks + Benefits

Warner Bros. Discovery Benefits Overview

Warner Bros Discovery offers a comprehensive set of benefits and perks to support employees in their personal and professional lives. Some program highlights include:

• Local medical, dental, and vision programs in many countries around the world.
• On-site wellness and fitness centers across several of our office locations.
• Family support programs. In the U.S., additional services include on-site childcare in certain offices, backup childcare services, family caregiver leave, adoption, surrogacy, and cryopreservation assistance, and more.
• Tools and resources to support the mental wellbeing of our employees and their dependents, including mental health counselors and 24/7 access to free, confidential support through our Employee Assistance Program administrators.
• Products and services to support financial wellbeing including financial planning tools, and a 401(k) savings plan in the U.S.
• Flexible work arrangements around the globe, allowing employees to better balance work and personal commitments.
• Global learning, leadership & organization programs to inspire, equip, and empower our people to thrive. These programs and resources are accessible to everyone at whatever stage they are in their career.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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