Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
What Need Can You Fill?
This Contracts Administrator role will reside within the Legal Team which supports the Business Enablement Team. The candidate will report directly to the Director of Contracts and will oversee all administrative functions in support of the Legal Team. The ideal candidate will need to be extremely organized, task oriented, and have excellent verbal and written communication skills.
What Will You Be Doing?
- Coordinate contract approvals, signatures, contract searches, organization, and filings.
- Contribute to and track short and long term projects.
- Maintain internal legal and business facing resources (i.e. Trainings, FAQ’s, etc.).
- Effectively use and manage all software, systems, and tools leveraged by the business.
- General administrative support including calendaring meetings and assisting with presentations.
What Will You Need To Succeed?
- 3+ years prior experience as a Paralegal or 4+ years in a Contracts Admin role.
- Desire to learn and expand within this role.
- Demonstrated ability to work with internal stakeholders.
- Ability to independently conduct legal research.
- Ability to independently review standard form agreements such as NDA’s.
- Possess superior attention to detail.
- Ability to work on multiple projects at once and shift priorities to meet business needs.
- Excellent interpersonal, oral, and written communication skills.
Other Requirements:
- Paralegal Certification (preferred), or an equivalent combination of education, training, and work experience.
- Minimum 3+ years of Paralegal experience, or 4+ years of Contracts Admin experience.
- Ability to travel to internal in-person company events 3-4 times per year.
- Sharepoint, Excel, and Salesforce experience.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
