JPMorgan Chase
Hybrid

Writer

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Job Description Writer - Consumer and Community Banking
The Communication and Translation Services team at Chase ensures the best possible customer experiences by crafting clear, consistent and credible communications. We embrace plainspoken communications and our team of writers take a holistic approach to writing and collaborating with subject matter experts across different lines of business.
As a Writer,you'llrefine the way we communicate with our customers. This means ensuring that all servicing communications are not only clear and relevant, but also that they reflect our brand. You'll follow our in-house style guide so that all communications a customer receives support a consistent tone and experience whether they're about a credit card, checking account or mortgage.
We want you to:

  • Revise, rewrite or draft brand new content for customer-facing servicing communications, ensuring that they meet our writing standards and create a positive customer experience.
  • Advocate for the customer experience and write to shape that experience.
  • Collaborate with stakeholders across many different lines of business to revise or rewrite communications. This often involves negotiating proposed edits, so you should be comfortable working with a diverse group of stakeholders.
  • Ensure that communications meet the needs of the business, client and the customer by understanding policies and procedures that may be unique to the business.
  • Meet the deadlines set at the start of each project and follow our controlled processes.
  • Identify and recommend possible process improvements.


To be successful in this role, you'll need to have:

  • A Bachelor's degree in English, Communications, Journalism or related field (preferred).
  • At least 4 years of related writing experience with a strong knowledge of customer-facing communication.
  • Excellent writing and editing skills.
  • An ability to build and maintain rapport with customers, colleagues, peers and stakeholders, and help them adopt our customer-centric focus.
  • Excellent verbal communication skills with a demonstrated ability to lead negotiations and persuade stakeholders.
  • Strong working knowledge of bank policies, procedures and operations.
  • Comfort working against a deadline, and excellent time-management and organizational skills.
  • Proficiency with Microsoft Office Suite, especially SharePoint.


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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