UX Manager-Content Strategy at TIAA

| Jacksonville, FL
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The Digital Tech Manager manages the process of designing and developing user engagement experiences for a variety of applications. While owning policy and strategy implementation for short-term results, this job approves and implements functional requirements and the translations into detail design documents. This job manages the team that works to research and develop design parameters, performance characteristics, and technical specifications of all products and components.

Key Responsibilities and Duties
  • Manages user experiences regarding any system, looking at things like ease of use, perception of the value of the system, utility and efficiency in performing tasks.
  • Develops and implements strategy to ensure user needs and business requirements are represented in features and functionality of system.
  • Reviews and approves process flows, wireframes, and prototypes to effectively conceptualize and communicate high-level user design strategies.
  • Designs complex system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team.
  • Manages department budget, purchases equipment and supplies.
  • Enhances new products, processes, standards or operational plans for user experience that will have impact on the achievement of functional results.
  • Manages performance of team through regular, timely feedback, and directs the formal performance review process to ensure delivery of exceptional service and development of team.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 5+ Years Required; 7+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level

The UX Manager - Content Strategy will play anessential leadership role in helping to drive first-in-class digital products and experiences for TIAA.
  • This role will beaproject leaderwith proven experience in content strategy, UX writing and digital design - and a high-profile position in a fast moving UX Solutions organization where collaboration and a dedication to creating excellence are paramount.

Potential Salary: $194,565.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.
More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 100 open jobs at TIAA, click here.
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