The Walt Disney Company
Create the Tech Behind Our Magic
San Francisco, CA

Technical Writer at The Walt Disney Company

| San Francisco, CA
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Interested in being part of the change the way people watch TV? The Media Distribution department is seeking an experienced individual to help us further develop innovative digital video business opportunities for customers. Disney+ continues to change the way people watch movies and TV shows, with over amazing titles, stories and technology available on-demand to mobile devices, game consoles, Internet-connected PCs, Macs, TVs, Blu-ray players and set-top-boxes.
The Media Distribution team is seeking a talented Technical Writer to support the growing Partner Portal Operations team. The Media Distribution team within Disney Streaming is responsible for the development, support, and management of MVPD Partner software integrations, enabling third-party distribution channels for streaming services such as Disney+, ESPN+, and others. We are looking for an experienced communicator with demonstrable success in project management, software engineering, and technical writing.
As a Technical Writer within the Media Distribution organization, you will coordinate technical documentation projects between multiple cross-functional teams to benefit external stakeholders. This position will be responsible for the ongoing maintenance of the Partner API and ADK documentation, by sourcing technical information from Engineering teams and curating it for constant tenor, tone, and style. You will also create internal processes for managing new documentation projects, guide documentation efforts to create best in class technical documentation and operate the content release management process for the Partner Portal – inclusive of obtaining approvals, scheduling content releases, and publishing release notes of changes.
These are some of the tools and technologies our team commonly works with: REST APIs, Native library APIs, C/C++, WebAssembly, Oath 2.0 authentication schemes, JSON Web Tokens, Markdown, Javascript, OpenGl, UNIX, Command line tools, Visual Studio, Github Enterprise, Confluence, JIRA, Slack.
  • You are obsessed with the delivery of quality documentation and process, regardless of the challenges
  • You are articulate and possess above-average writing skills
  • You promote team synergy among project team members, and foster transparent communication
  • You build strong relationships with partner engineering, product, operations, and business teams
  • You display initiative and take a proactive approach at finding ways to remove barriers to move a project forward
  • You can stay focused under pressure, prioritizing multiple work streams in a deadline driven environment
  • You are constantly seeking ways to improve at every iteration, making suggestions for improvement
  • You are an excellent communicator, capable of managing stakeholders in multiple disciplines across several global offices
  • You are able to execute on several technical documentation projects concurrently, with a remote & distributed team, while balancing competing priorities
  • Demonstrate product knowledge, and facilitate the development of requirements in consideration of known technical capabilities and limitations

Responsibilities :
  • Author and curate technical documentation
  • Manage the individuals responsible for the delivery of documentation source material
  • Develop, maintain, and deliver against a project plan for documentation delivery
  • Documentation process development and management, inclusive of release management workflow and external communications
  • Keep stakeholders informed of day-to-day project statuses, updates, and risks

Basic Qualifications :
The ideal candidate is a self-starter who can execute documentation projects that engage multiple teams while requiring minimal external guidance. You know how to read a room and ask great questions and have a proven capacity to quickly learn new technologies. You have created technical documentation in multiple formats and are an experienced technical communicator. You’ve managed global projects with competing priorities and while balancing multiple stakeholders.
  • BA/BS in a technical field OR journalism (or related) OR equivalent practical experience
  • Have 3+ years’ experience in a technical communications role
  • Enjoys working as part of a team in a collaborative environment
  • Experience in content development
  • Exposure to software development / engineering
  • Strong project and content management skills with a focus on meeting milestones and deadlines
  • Passionate about learning and utilizing new technologies to deliver effective product content
  • Dedication to quality standards; eager to review materials and provide constructive feedback
  • Strong verbal/written communication skills, including an ability to effectively communicate with both business and technical teams
  • Strong attention to detail and excellent organizational skills
  • Experience working with remote and global teams
  • Demonstrated ability to quickly learn new technologies

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Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

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