77 West Wacker Dr (35012), United States of America, Chicago, Illinois

Technical Writer

Capital One is seeking a technical writer to join the Card Architecture Team to help document the outputs from architecture related design discussions, forums, and workshops. These outputs will empower our Product, Engineering, Architecture, and Senior Leadership Teams with better understanding of our current and target state architectures and help them make better data driven decisions for millions of consumers. The technical writer will play a key role with documenting, developing, and standardizing the business and technical outputs.

The right candidates will have a love of technology, a genuine ability to use language as a tool, and deeply technical experience as a tech writer. They’ll also be strong grammarians who understand how sentence structure and word choice can clarify or obscure meaning. Juggling multiple projects and driving their successful and timely completion is their forte. They welcome technical challenges, and are focused on the business and strategic outcomes. This is an opportunity to work in a fast-paced environment with exponential learning and high impact across the company.

Who we are:

Card Architecture is a group of seasoned Architects, Distinguished Engineers, and Process Managers that help establish and socialize Card Architecture principles, standards, and best practices; design target architectures and platforms. The group helps evolve strategy and targets through deep understanding of intent, while driving pragmatic solutions through actionable architecture for effective software delivery.

Responsibilities

• Review documentation for consistency across processes through application of standards and style guides

• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.

•  Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions 

• Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)

• Conduct in-depth interviews with subject matter experts to fully understand the architecture or products 

• Collaborate with engineers and architects on a daily basis to ensure documentation is kept up-to-date

• Rely upon metrics and other forms of data to understand the variation in utility of the content, and identify areas in need of review

• Maintain and continuously update content management system(s) of documentation

Basic Qualifications

• At least 2 years of experience documenting technology products or architectures

• Bachelor’s degree

Preferred Qualifications:

• At least 3+ years of experience in business or technical writing for software delivery or architecture

• 1 year of experience in a financial services industry

• 1 year of experience working in an Agile environment

• 2 years of experience working with software engineering or architecture teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).