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Technical Writer

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Technical Writer

IEX Cloud is a data infrastructure and delivery platform for financial and alternative data sets. We build high performance APIs and real time streaming data services used by hundreds of thousands of applications and developers. Our platform is a highly distributed system leveraging modern database and messaging technologies.

Our platform is a highly distributed system leveraging modern database and messaging technologies. As a technical writer, you will use your writing and technical skills to write clear and consistent documentation and tutorials on high-complexity features. You will write for experienced developers, non-technical users, and business decision makers. Your work will support a large global community of IEX Cloud users.

About you:

  • Strong command of the English language
  • Clear and concise writer
  • Creative, self-starter, eager to take initiative and learn new things
  • Appetite for fast-paced work on a highly scalable data platform in a dynamic startup environment
  • Belief in IEX's mission

What you’ll do:

  • Work with technical and non-technical teams to meet the documentation needs of our users.
  • Define the tools and standards for all user documentation.
  • Work with our engineering teams to create internal and external documentation throughout the application development life cycle.
  • Collaborate with our open source community to develop documentation standards.

Your Background

  • Experience creating documentation for a technical audience
  • You are comfortable and familiar with modern infrastructure such as distributed systems, APIs, and DaaS/IaaS.
  • Able to convey complex concepts in a clear, concise, and consistent manner for a variety of audiences - technical and non technical.
  • Knowledge of Markdown, JSON, YAML, or similar languages.
  • PLUS for experience with any of the following:
    • Familiar with financial data or financial markets
    • Experience working with tools like Postman, Confluence/JIRA, Git
    • Experience writing for international markets or localization 

Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects workers' rights but is vital to IEX’s overall mission and values.

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Florian Seifferer
Chief Operating Officer, Digital Assets
THE WEB3 FUTURE
Innovate with fellow leaders
Passionate about the innovative power of distributed ledger technology, Florian Seifferer joined IEX as COO of Digital Assets in 2022. Seifferer and team are poised to accomplish big things, shaping the future of the digital assets market structure. His message to interested talent: “You have the opportunity to be on the forefront of shaping the future of the digital assets space, working for a company that is committed to their ethos to level the playing field.”
Passionate about the innovative power of distributed ledger technology, Florian Seifferer joined IEX as COO of Digital Assets in 2022. Seifferer and team are poised to accomplish big things, shaping the future of the digital assets market structure. His message to interested talent: “You have the opportunity to be on the forefront of shaping the future of the digital assets space, working for a company that is committed to their ethos to level the playing field.”
I am fascinated by the potential in the digital assets space and IEX’s unique position to really shape the future of that market. We are a mission-driven company and our mission always comes first.
Kelsey Eng
Systems Reliability Engineer
DRIVING YOUR CAREER
Develop alongside talented peers
What’s Kelsey Eng’s day-to-day like as a systems reliability engineer at IEX? “It’s exhilarating!” said Eng, who first joined as an associate SRE. “I started this job green out of college and even came in with a different skill set than desired for my role. The team took a leap of faith and I’m so glad they did,” Eng said, adding that an environment of mentorship and coaching has paid dividends for her development. Leveraging benefits like IEX’s annual learning stipend — through which Eng took night courses at NYU — has allowed her to round out essential technical knowledge.
What’s Kelsey Eng’s day-to-day like as a systems reliability engineer at IEX? “It’s exhilarating!” said Eng, who first joined as an associate SRE. “I started this job green out of college and even came in with a different skill set than desired for my role. The team took a leap of faith and I’m so glad they did,” Eng said, adding that an environment of mentorship and coaching has paid dividends for her development. Leveraging benefits like IEX’s annual learning stipend — through which Eng took night courses at NYU — has allowed her to round out essential technical knowledge.
I attribute my growth to being surrounded by great mentors and being in a great environment. IEX also has great benefits when it comes to career growth.
Ramon Gonzalez
Head of Technology Operations
INNOVATION THAT SCALES
Explore new realms with passionate technologists
Having been with the company since 2013, Head of Technology Operations Ramon Gonzalez has a deep understanding of IEX’s tech ecosystem. And while the leader is proud of how the company’s technological foundation has proven its might over the years (“The fact that we were able to scale up to the point we are at today is pretty darn impressive”), Gonzalez is enthused for what’s to come. “What I am most excited about is leveraging the technology we built for the exchange and moving beyond it to entirely new areas. Watching us grow and move into new businesses is really exciting,” Gonzalez said.
Having been with the company since 2013, Head of Technology Operations Ramon Gonzalez has a deep understanding of IEX’s tech ecosystem. And while the leader is proud of how the company’s technological foundation has proven its might over the years (“The fact that we were able to scale up to the point we are at today is pretty darn impressive”), Gonzalez is enthused for what’s to come. “What I am most excited about is leveraging the technology we built for the exchange and moving beyond it to entirely new areas. Watching us grow and move into new businesses is really exciting,” Gonzalez said.
Today we are working on the next iteration of our platform. I’m excited to see what we can do for the next 10-plus years with the technology available now combined with our learned experiences over the past 10-plus years.

What are IEX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

100% covered One Medical membership. 100% employer-paid premiums for medical, dental, and vision benefits (including spouses and dependents). Pre-tax Commuter benefits, Flexible Spending Account, and Dependent Care Spending Account. Flexible vacation policy. Bagel Tuesday's, happy hours, potluck competitions, and much more! Focused on providing a diverse and inclusive workplace.

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