Job Description As a Product Technical Writer you are responsible for the production, creation, and maintenance of documentation to support JET Platform, software engineers, and internal business partners. This includes the ability to explain complex information in a clear and concise manner while ensuring accuracy. This position will primarily work with the necessary subject matter experts (SMEs), technical staff, and product managers where you will produce robust, accurate, and easily understood technical primers, API specifications, internal process documentation, and reference materials.
Qualifications

• Bachelor's degree in English, Communications, or Scientific/Technical Communications is preferred with a minimum of 5 years work experience.
• Technical Writing or Technical Communications experience required.
• Strong attention to detail, personal organization, collaboration, and time management skills.
• Experience with Markdown and/or other Docs as Code.
• Working knowledge of HTML, XML, or/and HTML5.
• Experience working with technical experts to translate information into clear, logical, layperson content.
• Knowledge with content development tools, for example, JIRA and Confluence.
• Ability to partner with colleagues and contribute to the success of the team.
• Effective written, communication skills, and analytical problem-solving skills.
• Ability to prioritize and respond to documentation needs.
• Proficient with Microsoft Suite (i.e. Word, Excel, Visio, etc.) and Adobe Acrobat.
• Advanced knowledge of industry trends in Content Strategy with practical experience applying this knowledge
• Comfortable working independently with minimal supervision.

Responsibilities

• Write clear and easy to understand documentation for existing and new products.
• Maintain and improve the existing documentation to support JET platform, engineering, and business partners.
• Research new and complex product features to collect technical details for documentation.
• Build a library of technical terminology and documentation.
• Collaborate with product stakeholders to gather feedback and follow up on documentation development.
• Organize documentation and make it easily discoverable.
• Produce technically accurate and well-written documentation, conducting regular technical reviews to ensure quality and accuracy.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.