Technical Writer
If there was a Pulitzer for technical documentation, our Technical Writing team would sweep the field every time for our informative and compelling knowledge base and api documentation! Our job is to create page-turning content related to our product features, integrations, and conceptual topics for both external and internal customers.
The Technical Writer builds close relationships with our Product, Customer Success, Marketing, Training, and Engineering teams to stay on top of upcoming products and features, common customer requests, and ensure that information is accessible to every customer level, including developers and non-technical users. They also manage the Content Management System that houses our knowledge base and ensures our content is up to date. We measure our success by the timely, relevant, and thorough documentation for our products and services.
In one year you’ll know you were successful if…
- Continuously improve Chainalysis’ documentation content in collaboration with engineers, product managers, and others.
- Review and edit content for all new and enhanced features.
- Produce content about Chainalysis features, including contextual content that clarifies why and when a user might use a feature or workflow.
- Help developers and other members of the community successfully work with our products in a self-service user experience model.
- Participate in reviews and revamps of section or page content and structure.
- Help review and triage incoming suggestions, corrections, and other content.
- Improve the Chainalysis documentation site features and user experience in collaboration with engineers and other technical writers. These efforts might include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
- Contribute to the improvement of team process and style, as well as cross-functional efforts.
A background like this helps:
- Experience writing, editing, researching, and planning software documentation.
- Excellent skills in grammar, minimalist documentation design, and effective information architecture.
- Great teaching skills that translate into amazing written work.
- Documenting for a technical community of software engineers
- Experience with some of the following:
- Documenting SaaS products
- JavaScript and intermediate front-end development
- Docs-as-code tooling and environments
- Advanced programming or other technical experience
- A rapidly scaling start-up environment
- Collaboration with others across countries and time zones
- Understanding Cryptocurrency and Blockchain technologies
#LI-EG1
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.
Applying from the EU? Please review our Candidate GDPR Notice.
By submitting this application, I consent to and authorize Chainalysis to contact my former employers, and any and all other persons and organizations for information bearing upon my qualifications for employment. I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference. I understand any future employment will be contingent on the Company receiving satisfactory employment references.
Chainalysis COVID-19 Policy - USA
All employees are required to have or obtain a COVID-19 vaccination as a condition of employment at Chainalysis, unless an exemption has been approved. All employees shall be required to report their vaccine status. All new employees shall be required to provide proof of their vaccination status prior to the start of their employment.
Chainalysis COVID-19 Policy - EMEA
As an employer, Chainalysis is obliged to ensure a healthy and safe working environment. This means that we must try to prevent the coronavirus from spreading inside the workplace and all employees are obliged to follow the local regulations issued by the relevant health authorities.
- To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19.
- Employees will not be required to attend an event or in-person customer meeting.
- Employees in the EU and the UK are allowed to travel internationally for internal meetings to any country deemed “green or amber” by the EU and the UK authorities. All attendees for Chainalysis in-person events or meetings will be required to adhere to the following guidelines:
- International travel will only be permitted if you receive approval from both your manager and Executive Leader
- You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event
- You must comply with any and all safety guidelines and travel restrictions established by applicable law
- If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days
Chainalysis COVID-19 Policy - APAC
With circumstances changing on a regular basis and parts of our APAC team going in and out of mandatory lockdown, APAC will continue to follow country legislation and guidelines.