Location: AZ, CA, CO, DC, FL, GA, IL, MD, MI, MN, NC, NJ, NV, NY, OR, PA, TN, TX, UT, VA, WA, WI
Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.
We're looking for a Technical Writer to create engaging content for our customers' developers across our entire portfolio of products. You should be equal parts curious about software, able to write clearly and effectively, and skilled at communicating with a diverse range of stakeholders within your department and cross-functionally.
Key Responsibilities:

• Manage Telesign's customer documentation platform in ReadMe.
• Create, edit, and remove pages and content as needed to support changes to Telesign's products or customer communications strategy. Primarily how-to guides, tutorials, and API reference pages.
• Manage platform and provide editorial guidance to authors of help topics in our Salesforce support knowledgebase.
• Bring ideas to the table for policies and best practices for the technical writing team.
• Consult with subject matter experts (including, but not limited to, product managers, developer experience, software engineers, and marketers) to learn enough about our existing products and new features to write about them accurately and effectively.
• Tactfully but assertively advocate for the best possible customer experience with our documentation.
• Create code samples for our APIs or coordinate delivery of code samples by our engineers (depending on your level of engineering experience).

Essential Requirements:

• 3+ years of professional experience in technical writing, content writing, or web development.
• Technical experience related to web development or software development.
• Experience writing customer-facing content in a professional setting, including REST API documentation
• Portfolio or other repository of writing samples. Preferred forms of content are API reference pages, tutorials, and how-to guides.
• Experience using API documentation platforms such as ReadMe.com or Stoplight

Preferred Qualifications:

• Bachelor's degree or higher preferred but not required.
• Messaging, telephony, fraud, risk, or cybersecurity industry-experience.
• Basic working knowledge of at least one programming language, such as JavaScript, Python, Swift, Objective-C, Ruby, PHP, C#, or Java.
• Experience working with Markdown.
• Experience working with OAS/Swagger spec files.
• Experience using Git version control.
• Experience using command line tools.

About Telesign:
Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.
Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.
Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.
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