Technical Writer T3426 (Remote) at Nisum

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Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You’ll Do

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • During each sprint, write release notes for legacy and upcoming versions of the software platform.
  • Write user manuals for software platform, aimed at study participants, administrators, study designers, and other stakeholders. Update manuals for each release as needed.
  • Update the process of publishing release notes, (choosing platforms, scheduling tasks, designing layouts, etc.).
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

What You Know

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development industry experience
  • Certification through the Society for Technical Communicators
  • Good Experience with HTML5 and Adobe Technical Communications Suite of tools
  • Experience using XML tools to create documentation

Education

  • Bachelor’s degree is a must

Nisum is an Equal Opportunity Employer and we are proud of our ongoing efforts to foster diversity and inclusion in the workplace.

More Information on Nisum
Nisum operates in the Analytics industry. The company is located in Brea, CA and Fremont, CA. Nisum was founded in 2000. It has 1508 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 141 open jobs at Nisum, click here.
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