Technical Writer, Self Service
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more!
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On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week .
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At ClickUp, our first core value is The best customer experience, period. Our Self-Service team within Support is on a mission to deliver the answers our customers need faster, easier, and at scale. Whether via the highest quality support articles, award-winning self-help experiences, or cultivating a hard-working customer community, our team is putting the customer on the path to success with ClickUp!
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The Technical Writer for Self-Service writes help center articles, in-app copy, and other content to empower our customers to use ClickUp better. Our audience ranges from first-time professionals to expert efficiency guides looking to save time and get work done. We also write for developers and engineers attempting to improve our API to integrate with ClickUp. Our platform is ever-evolving, updating weekly, and things adapt quickly!
The Role:
- Write and maintain a high-quality body of Self-Service content for ClickUp customers.
- Work with ClickUp domain pros to maintain the technical accuracy of our content.
- Partner successfully with product and engineering teams to quickly learn new functionality and translate technical concepts into articles that produce positive user experiences.
- Use writing expertise and an understanding of the customer experience and needs to evaluate, apply, and evangelize a set of content standards that reflect the voice of ClickUp.
- Demonstrate Agile Kanban processes to set priorities, handle expectations, and achieve results.
Qualifications:
- 2+ years of experience writing and maintaining complex documentation for web-based software.
- Experience collaborating with multiple stakeholders and subject matter experts to write and maintain content
- Experience working with style guides.
- Experience leading multiple schedules and projects.
Desirable:
- BA/BS in Technical Communication or related field, or equivalent experience.
- Experience working for SaaS/Cloud software companies.
- Experience working with web-based content management systems (CMS).
- Experience with project management software and other productivity tools.
- Experience working within Agile methodologies such as Kanban and Scrum.
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.