Fountain
Positively impacting the global workforce from day one by empowering the world to hire high volumes of workers, faster.
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Technical Writer and Content Manager at Fountain (Remote)

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Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries. Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly. Getting hired fast eases some of the financial instability millions of families face.

Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.

We just 4.5Xed in valuation in our Series C, which was led by Softbank and B Capital. We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!

Fountain is growing, and so is our Services and Education team! We are seeking a Technical Writer and Content Manager who has great attention to detail and a passion for planning, organizing and executing content and knowledge base initiatives. This role is a very impactful position and would be ideal for someone who thrives in a fast-paced start-up environment. We have a very open and collaborative culture that encourages creativity and thinking outside the box. This role plays a key part in redesigning and rewriting our entire knowledge base. If you are looking for a place where you can make a difference, this is it!

What you’ll be doing:

  • Write, edit, and organize product manuals for the Fountain knowledge base that include task-based documentation as well as conceptual and best practice documentation
  • Edit help articles to meet newly formed Help Center writing and development standards and for proper English language grammar, punctuation, and syntax
  • Inform the evolution of content style guide and standards based on new requirements and findings
  • Proofread and edit content written by others for knowledge base articles and other content assets
  • Identify content gaps and propose logical and realistic solutions to bridge the gaps
  • Maintain multiple localized knowledge bases for global audiences including creating a repository of translated articles and logically planning updates to them
  • Play a critical role in all knowledge-base projects
  • Collaborate with product managers to stay abreast of new releases and plan and execute comprehensive documentation to support each release
  • Collaborate with instructional designers on the education team to support creation and maintenance of role-based content and learning assets

What you should bring:

  • Bachelor’s degree in English, Technical Writing, or a related field or equivalent experience
  • 5+ years of experience in product documentation and authoring knowledge-base content
  • Experience creating and maintaining documentation in Zendesk
  • Experience with HTML, CSS, and Javascript
  • Ability to gather and synthesize requirements from multiple sources into best-in-class product documentation
  • Excellent writing skills and the ability to break down complex concepts into well-structured, concise, and easy to understand content
  • Knowledge of style manuals and ability to adhere to a style guide
  • Excellent organizational and execution skills
  • Ability to juggle multiple priorities without impact on quality of deliverables
  • Great communication and collaboration skills preferably in a global, culturally diverse environment

Nice to Have:

  • Preferred ability to write API and developer documentation

Amazing Perks & Benefits we provide for our employees include (but are not limited to):
Flexible PTO & Work Hours
"Work from Anywhere" Policy
Comprehensive medical, dental, and vision coverage
HSA & FSA (Medical and Dependent Care)
Life Insurance & STD/LTD
16 Weeks Paid Parental Leave for Birth/Adoption
Wellness/Gym Reimbursement
Phone Stipend
Remote IT/Home Office Stipend
Learning and Development Reimbursements
Fun, interactive and inclusive team-building events, off-sites, and happy hours
401K Plan

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. 

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*

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Technology we use

  • People Operations
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

What are Fountain Perks + Benefits

Fountain Benefits Overview

Fountain employee perks and 401(k) benefit go into effect on Day 1 for eligible new hires. Medical, dental, and vision benefits go into effect on the first day of the month after your start date (e.g., If you start January 15th, your benefits would start February 1st).

We also have a host of other benefits including stipend for wifi/home and phone, unlimited PTO, flexible work schedule and more!

In the months which we do not have a company holiday, we have added a “Relaxation Day” to the calendar, typically on the first Friday of that month. This is an extra holiday to ensure that every month employees can take at least one 3-day weekend each month.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fountain provides an FSA, which is a benefit allowing employees to allocate pre-tax wages to pay for eligible health and dependent care expenses.
Dental Benefits
Fountain covers 99% of the premium dental for employees, 75% for dependents.
Vision Benefits
Fountain covers 99% of the premium vision for employees, 75% for dependents.
Health Insurance Benefits
Fountain offers 5 types of health insurance with Anthem Blue Cross. We cover up to 100% of the premium for employees (on our HDHP plan) and 75% of the premium for dependents.
Mental Health Benefits
Our EAP programs offer free and confidential short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems through both Guardian and Anthem.
Retirement & Stock Options Benefits
401(K)
Company Equity
We provide all employees to their personal Total Rewards portal through Pave! Pave is a platform at Fountain that helps you understand your total compensation and rewards. 
Child Care & Parental Leave Benefits
Generous Parental Leave
Fountain offers each regular full-time or part-time employee is eligible for up to sixteen (16) weeks of paid leave (“Paid Parental Leave”) for the birth or placement of a child.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We offer Flexible Paid Time Off, we also set a minimum expected vacation. Our expectation is that everyone will take a minimum of 2 weeks (10 days) vacation per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Fountain has quarterly team offsites as well as an annual company offsite for all employees and guests are welcomed.
Pet Friendly
Home Office Stipend for Remote Employees

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