Support Content Writer, Knowledge Base
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Customer Engagement is at the forefront of how we create intuitive, innovative, and memorable moments for the Rivian community. We strive to understand and predict our customers' needs, behaviors, and emotions. We gather insights that inform our experiential design, physical spaces, and the digital tools that come together to shape every customer interaction with our brand.
As a Support Content Writer, you’ll author the articles housed in Rivian’s Knowledge Base, a library of support content with both internal and external applications. Internally, Knowledge Base is a rapidly expanding reference tool used by Rivian’s customer-facing teams. Externally, portions of Knowledge Base are visible on our website’s Support Center so that our community has ready access to support articles about Rivian.
In this role, you’ll immerse yourself in Rivian’s vehicles, business, and programs. You’ll be challenged to distill technical concepts into language that’s informative, engaging, and aligned with our brand voice and ethos. Whether the audience is our support teams or customers themselves, we are always building language to make Rivian more accessible. Our writing should meet Rivian’s community members wherever they are and model how our customer-facing teams can do the same.
Responsibilities
- Write support content for Rivian’s Knowledge Base with clarity and precision, and always in Rivian’s brand voice
- Partner with subject matter experts across Rivian to collect technical information needed for new Knowledge Base content
- Support partner teams that need to develop customer-facing language across different topics, formats, and markets
- Maintain and expand a roster of subject matter experts throughout Rivian
Qualifications
- 3-5 years support content writing experience
- Experience with Salesforce Knowledge Base or similar platform
- Excellent communication skills, both verbal and written
- Excellent time management and organizational skills
- Experience with learning management systems a plus
- Experience creating educational or training content a plus
- EV, tech, and/or startup experience a plus (but not a requirement)
- Ability to travel 20% of time
This is where you'll work:
Department: Customer Service
Location(s): Irvine, CA or Normal, IL
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
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