Support Content Manager at TerraTrue (Remote)

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At TerraTrue, we’re building the future of privacy and security. Our platform digitizes privacy programs, transforming the work that teams do before they ship new features from slow, manual, and ad hoc to fast, automated, and scalable. With one workflow, TerraTrue maps new features to the world’s privacy laws and an org’s own rules, auto-populates workflows, and updates data maps, reports, and analytics in real time. Our innovative approach to privacy is why innovative companies like Robinhood, Lyft, and Roku are using TerraTrue to move fast and get privacy right.

That’s where you come in. We’re growing quickly and looking for a Support Content Manager to join our team. In this role, you’ll be responsible for driving our pipeline of customer-facing support content and helping our users solve complex problems rapidly by bringing them the right content at the right time.

What you’ll do:

  • Manage and maintain our ecosystem of support content, from troubleshooting articles and feature guides to longer-form onboarding documents
  • Drive the writing process for new support content by identifying and collaborating with knowledge-owners and stakeholders; manage content production and provide editorial and writing support
  • Design and own a content pipeline; devise intake practices to track content needs
  • Create and maintain databases of existing and upcoming content
  • Manage multiple CMS platforms, and understand basic CMS hygiene and SEO best practices
  • Work cross functionally with product and support teams to create content in line with product roadmap
  • Devise and maintain voice-and-tone guidelines, information-architecture templates, and best practices for new content

Who you are:

  • You have well honed writing skills that allow you to process and communicate any idea to any audience in sharp, compelling, branded language
  • You’re able to translate highly technical or esoteric concepts into layman's terms, and can help non-writers communicate their expertise to a broader audience
  • You have multiple years of previous experience in technical writing, support writing, product writing, or similar fields
  • You have experience helping engineers, attorneys, and product specialists translate their expertise into easy-to-understand language
  • You understand the fundamentals of user experiences, user interfaces, and product development

At TerraTrue, we want a vibrant workplace teeming with diverse views, experiences, perspectives, and pretty much all that defines us as uniquely human. That’s why, from the get-go, we’ve been committed to being an equal opportunity employer that provides employment opportunities to all, regardless of race, religion, color, ancestry, religion, sex, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires an accommodation, just let us know by emailing [email protected] 

More Information on TerraTrue
TerraTrue operates in the Software industry. The company is located in San Francisco, CA. TerraTrue was founded in 2018. It has 44 total employees. To see all 5 open jobs at TerraTrue, click here.
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