Sr. Technical Writer at SailPoint

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We're looking for a Senior Technical Writer specializing in APIs to join our Developer Relations documentation team and help us on our mission to provide developers the information they need to be successful - in real time. As a Senior Technical Writer on the Developer Relations team, you will be responsible for defining our documentation strategy, creating content of your own, and serving as an editor and mentor to other team members, making sure the content we produce follows the strategy, style, and architecture that we define.
Developer Relations at SailPoint serves to enable and inspire our external platform developers through the SailPoint Developer Community. These developers need access to the right resources to be successful, and those resources need to be readily available and easy to digest. This comes in the form of API documentation, guides, client libraries, example applications, code snippets, videos, and many other resources. These resources are proverbial links in the chain holding up successful B2B software platforms today. We want to create an open and interactive developer community where developers can share their feedback and sentiments, and SailPoint can quickly enact on that feedback to create a better product.
  • Define the documentation strategy for Developer Relations, including information architecture, style, contribution guidelines, and more.
  • Create and edit technical documentation for SailPoint's APIs, client libraries, and SDKs.
  • Lead and mentor developer advocates and cross-functional contributors to produce high quality documentation.
  • Create and describe sample code and applications to demonstrate various use cases of SailPoint's APIs.
  • Work closely with Product Managers to identify and scope documentation needs for new product features.
  • Collaborate with Engineers to ensure an accurate understanding of how the product works and reflect that understanding in our documentation.
  • Solicit stakeholder reviews and perform peer reviews of content produced by others
  • Verify accuracy of documentation prior to publishing and edit existing documentation for accuracy as needed.
  • Create additional media aimed at our developer audience, such as blog posts, talks, and videos.
  • Engage with the SailPoint developer community via social media and (post-COVID) in person to better understand their needs.
  • Understand our audience's various degrees of technical knowledge and ensure our documentation can meet everyone's needs.

  • 5+ years of professional writing experience, preferably in the IT or cybersecurity sector, backed by a degree in English, computer science, or a related field
  • In depth knowledge of JSON, GIT, Open API specs
  • Experience with Markdown and/or structured and minimalist writing.
  • Experience with software development and a variety of APIs
  • Excellent collaboration & communication skills (both verbal and written)
  • Proven ability to research unfamiliar subject matter and experiment with early prototypes
  • Ability to work in a dynamic, continuous delivery deployment environment

Preferred Skills & Experience:
  • Identity and Access Management (IAM) or security experience.
  • 5+ years industry experience in a technical role such as Developer Relations Engineer, Software Engineer, API Product Manager, API Documentation Specialist, Developer Support Engineer, Solutions Engineer, etc.
  • Direct experience engaging with external developers (e.g. through open source projects, working in Developer Relations, conducting API user research, or similar) is a plus
  • Strong preference given to candidates with experience guiding users through the process of integrating systems using config files, REST APIs, and mapping attributes
  • Experience following Agile methodologies & using issue tracking tools
  • Embrace a user-centric approach to focus on what the customer needs, not what the system does
  • Familiarity with content strategy and information architecture
  • Comfortable working asynchronously with remote teams across multiple time zones
  • Experience designing APIs is a plus

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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