At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Job Description
Because of our commitment to customer satisfaction, Northwestern Mutual has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We're searching for an experienced Sr Technical Writer to join our team and help take our customer-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role

• Develop comprehensive documentation that meets organizational standards
• Review technical documentation for understanding and completeness
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Work with the Development and DataOps teams on documentation needs
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with Development, Operations Support and DataOps leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

• Bachelor's degree in Communications, Journalism, Technical Writing, English, Education, or Business Management or equivalent professional experience
• 4-6 years' industry experience as an effective corporate technical writer in a development environment
• Excellent oral and written communication skills required
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Ability to work independently on assignments and manage multiple projects simultaneously and deliver within scope and on time

This job is not covered by the existing Collective Bargaining Agreement.
Required Certifications:
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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
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