Box
Remote

Sr. Program Manager, Product Operations

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WHAT IS BOX? 

 

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

 

WHY BOX NEEDS YOU 

 

The Product Operations team at Box enables our Product teams to build and deliver best-in-class products that delight our customers, and to do so in a way that is efficient, effective and scalable.   This is achieved through owning the strategy and execution across a number of product programs including Go To Market work-streams to ensure on time delivery for product releases and the management and development of highly visible strategic programs.  

 

As a Senior Program Manager, you will have the opportunity to manage and grow some of our highly visible and cross functional product management programs.  You are a natural leader and facilitator who is driven, organized, detailed oriented and enjoys developing business process to eliminate ambiguity.  The ideal candidate brings a unique blend of strong strategic and operational / execution skills. They are a structured, data-driven problem solver, and enjoy rolling up their sleeves and diving into the operational details to get things done.  They will be adept at facilitating actions, resolving conflicts, be the program advocate ensuring success for all stakeholders involved, and lead through relationships and influence at all levels of the organization. 

 

WHAT YOU'LL DO 

  • Make the product team more efficient by streamlining processes, standardizing planning, putting together onboarding training programs, and managing product reporting statuses to enable visibility across partners 
  • Track and regularly report on success metrics to measure your team’s performance and effectiveness in meeting goals and delivering results
  • Develop documentation, operational playbooks and best practices to implement product strategy
  • Directly manage large projects and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver results
  • Manage and optimize the product tools stack used by the product team
  • Partner with Product/Engineering and cross-functional (e.g., Sales, Customer Success, Support) leaders to drive decision making and deliver on initiatives
  • Identify and execute on step change improvements (e.g., beta programs, stage gate definitions) in our product development process 
  • Drive accountability and adherence to key processes and operational best practices 
  • Establish robust feedback loops across product, engineering and customers/customer facing teams 

 

WHO YOU ARE 

  • 5+ years related experience as a program, project, product, or operations manager within a technology organization (or similar) with Bachelor’s degree  
  • Advanced knowledge of software development lifecycles and release management
  • Able to simplify complex problems, remove obstacles, drive organization-wide impact, and advocate for alternative approaches that lead to team innovation 
  • A skilled collaborator that has experience building effective partnerships across the team and multiple functions (including senior leaders and cross-functional partners) to execute programs effectively
  • Able to communicate problems and their impact, and make the best decisions for the product development organization, favoring progress over process.
  • A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar
  • Experience with Agile methodologies in a SaaS environment a plus
  • Remote friendly

 

BENEFITS

  • Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
  • For all other benefits, please check out: Box Benefits + Perks 

EQUAL OPPORTUNITY 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Box Perks + Benefits

Box Benefits Overview

Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

Comprehensive healthcare benefits
Award-winning mental health, wellbeing and family support programs
Cutting-edge behavioral health services
Paid maternity and paternity leave
Award-winning fertility and family forming benefits
Equity award and an excellent Employee Stock Purchase Plan (ESPP)
Generous time off including holidays, 5 fresh air Friday's/Mental Health Monday's, your birthday and 3 days for volunteer time!
4 week, 100% paid Sabatical program for Boxers with 7+ years at Box!

Beyond Healthcare

Career Development
Employee Resource Communities
Fun @ Box: Happy hours, interest groups, sporting events, races and more
Meals & Snacks: daily meal stipends while in the office and stocked micro kitchens to keep you energized
Commuter Benefits for parking and mass transit
Gym Membership/wellness reimbursement and incentives: Activity, nutrition & health is a priority!
Monthly phone bill reimbursement
Employee Assistance - support and guidance for life challenges

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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