Sr. Platform Writer

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Come join a collaborative content team that values quality, usability, and innovation.

Sage Intacct is looking for an experienced writer with a proven ability to create highly-usable Platform documentation. As part of a team of writers, your focus will be serving the information needs of developers and non-developers who extend or customize the Sage Intacct platform. This includes everything from internal documentation for Sage Intacct developers to external documentation for 3rd-party solution developers, partners, and administrators.

Sage Intacct is cloud-based accounting software that serves the needs of mid-sized companies, with highly customizable and extendable functionality. In addition to our end-user help, we publish comprehensive developer and platform documentation through our developer site (developer.intacct.com) and other forums. You'll work with members of cross-functional teams, where you'll use your background in content strategy and Platform/API documentation to develop a variety of content for developers, partners, and administrators.

Responsibilities:

  • Create content that guides internal and external developers who are building on the Sage Intacct platform.
  • Empower internal developers who are building on the Intacct Platform by defining the language, steps, and guidelines for building UI screens and components.
  • Enable external developers to build solutions for the Sage Intacct marketplace through effective use of our Platform Services application and APIs.
  • Provide user-friendly, solutions-oriented content for non-developers who want to customize UI screens and workflows to meet their accounting needs.
  • Research material through a combination of interviews with subject matter experts and hands-on experience with configuration languages, platform features, and APIs.
  • Ensure that Platform documentation is kept current with release updates.

Requirements:

  • 5+ years technical writing experience.
  • Minimum of 3 years writing for a developer audience.
  • Experience with a highly-customizable platform, such as Salesforce.
  • Understanding of Web services technologies and HTTP request-response protocol.
  • "Hands on" attitude and passion for technology.
  • Ability to understand and create basic code examples in one or more current programming/scripting languages.
  • Ability to create content plans and schedules, meeting milestones and deadlines.
  • Experience authoring in a variety of authoring tools, including markdown-based tools for developer content as well as help authoring tools such as MadCap Flare.
  • Strong portfolio of developer, platform, and API documentation.
  • Financial application or accounting knowledge is a plus.
  • BA/BS degree preferred.
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