Senior Technical Writer (Chicago, IL)

| Chicago, IL
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We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.

 
Being a Senior Technical Writer at iManage means…

You will be part of the iManage Enablement team that delivers and manages content across several mediums to help empower our customers and partners to be successful with iManage products and services.

You are a detail-oriented, dynamic, and self-driven Technical Documentation, Business Process, and Persuasive Writer who will interface with various business leaders and subject matter experts (SMEs) across the organization to develop quality technical documentation and communications for iManage products and services. You will become an expert on product functionality and design templates for implementation processes.

You will get an opportunity to learn the iManage product suite and collaborate with stakeholders across the organization—including Marketing, Sales, Product Management, Cloud Services, Professional Services, Customer Adoption, User Experience, Support, and R&D—to curate, develop, publish, and maintain learning resources that eliminate friction with product adoption.

iM Responsible For…

  • Developing product documentation and communications content by understanding the product domain, product features, and our customers’ business needs.
  • Understanding the implementation processes and creating new business process templates, workflows, forms, system/functional specification templates.
  • Identifying opportunities for improvement and updates to existing templates, workflows, and forms.
  • Curating and mapping content based on the learning journey for various audience personas, for example: product users/knowledge workers, application and system administrators, iManage partners.
  • Getting under the hood of the product and developing an excellent understanding of the application functionality.
  • Collaborating with SMEs across our organization to ensure that the product documentation is comprehensive, accurate, and valuable.
  • Creating content solutions to address challenges faced by our customers, partners, and internal stakeholders.
  • Understanding and adhering to iManage content standards and processes.

iM Qualified Because I Have…

  • Demonstrated interpersonal and communication skills (both verbal and written)
  • Strong attention to detail and problem-solving skills
  • Experience creating content that appeals and is valuable to targeted audiences
  • Experience creating content for SaaS solutions and a variety of types of software, for example: Cloud services, multi-tier applications, database products including SQL
  • A basic understanding of programming to validate documentation
  • Skills required to organize and synthesize large amounts of complex information from various sources, and work in a fast-paced setting
  • A Bachelor’s or Master’s degree in a related discipline

Bonus Points If I Have...

  • Working knowledge of any of the following: iManage products, Jira, Confluence, Zendesk, Smartsheet

iM Getting to…

  • Join a supportive, experienced team benefiting from continuous growth within an inclusive, encouraging and vibrant culture
  • Collaborate cross functionally
  • Focus on meaningful work, solving complex, real world issues utilizing the latest technologies and protocols
  • Own your learning and growth within our career development support framework plus, access a huge range online learning library
  • Receive competitive benefits that include; attractive salary based on market data, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, unlimited sick days and so much more!

About iManage…

iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AngularFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

What projects are you most excited about?

Every day affords the opportunity to further my learning into new and engaging areas of knowledge as my team and I tackle the challenging problems of implementing a cloud-native multi-tenant search application backed by iManage's new "Knowledge Unlocked" search index.

Alex

Senior Software Engineer

How does the company support your career growth?

Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

Grace

Cloud Renewals Program Manager

What is your vision for the company?

Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

Neil

CEO

How does the company support your career growth?

Since joining iManage as a Graduate I’ve always found my opinion matters. Everyone is encouraged to share their ideas and we constantly ask ourselves “is there a better way?”. I own my career growth, supported by my manager, leadership and peers, delivering on strong goals to achieve what I want during my time here.

Mark

Software Architect

What are iManage Perks + Benefits

iManage Benefits Overview

Compensation and Benefits:
We offer competitive salaries based on market data. Our benefits include Health/Vision/Dental/Life insurance, 401k matching, performance bonuses, flexible working environment, and generous PTO.

Company Culture:
We have a collaborative open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits!

Opportunity to learn new skills:
We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting qualifications and networking.

And More...
- Centrally located offices just short walks from major transit stations!
- We are in rapid growth stages, expanding FAST with no plans to slow down soon!
- Free snacks, breakfast on M/F, drinks + beer/wine
- Game room + Ping Pong table

Culture
Volunteer in local community
Partners with Nonprofits
iManage partners with Lakeview Pantry and Meals on Wheels
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
iMWomen: a group dedicated to supporting the women of iManage
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
In addition to robust medical coverage, we also provide access to HealthJoy, a full-service healthcare concierge platform.
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
iManage's team fitness initiatives include group Triathlon/Marathon training, step challenges, and more!
Mental Health Benefits
We offer Healthy Minds @Work. This program includes a well-being assessment, along with full access to the Healthy Minds Program app, where you have access to thousands of hours of guided meditations
Retirement & Stock Options Benefits
401(K)
Employer match with immediate vesting
401(K) Matching
Employer match with immediate vesting
Company Equity
Performance Bonus
Match charitable contributions
iManage donates to to Lakeview Pantry which distributes means and mental health services to those in need and Meals on Wheels to safely deliver meals to seniors.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Primary leave: 20 weeks paid 100% Secondary leave: 10 weeks paid 100% There is no assumption of gender in the primary vs secondary, as we work to recognize the need to #breakthebias.
Flexible Work Schedule
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
iManage offers pre-tax commuter benefits for all employees
Company Outings
Free Daily Meals
We provide free bagel breakfast on Monday, and Friday. Tuesday's we have Cereal or Oatmeal options. Wednesday's we offer healthy snacks in the afternoon! Thursday's are fresh fruit delivery days.
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Stocked Kitchen
Some Meals Provided
Breakfast provided a few days of the week! We also get healthy snack options delivered on Wednesdays.
Happy Hours
Recreational Clubs
iManage has a running/biking club and participates in annual Triathlons.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Every year iManage nominates an "Employee of the Year" award; where the winner is awarded a stipend to spend on a trip of their choosing. Our most recent winner went to Hawaii all expenses paid!

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