Senior Technical Writer at findhelp (Austin, TX)

| Austin, TX
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About Us & Why We're Hiring

We're changing the way people connect to social care programs.

Findhelp launched over 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds at findhelp.org

We're powered by tech, driven to do good, and looking for passionate people to join our team. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).

If our mission strikes a chord, we'd love for you to keep reading.

The role:  
As a Senior Technical Writer, you’ll play a key role in communicating all the exciting updates to our product to both internal and external audiences! You’ll utilize your expertise in developing and maintaining technical documentation to continuously update our internal knowledge base and provide clear overviews of new features in Monthly Product Recaps. In your day-to-day work, you’ll gather information to write internal-facing and external-facing release notes, document procedures, and handle other requests for internal documentation.

What You’ll Do:

  • Work closely with the Product team to understand and document upcoming enhancements and upgrades to the product, using a variety of formats (release notes, user guides, one-pagers, implementation guides, etc.)
  • Review existing documentation and update as needed; review existing documentation processes and determine ways to increase efficiency and effectiveness for a growing organization
  • Ensure consistency in technical documentation quality, voice, and tone
  • Attend stakeholder meetings and Product updates to gain a full understanding of the scope of functionality deployed

Who You Are:

  • A technical writer with excellent skills in communicating to a variety of audiences and backgrounds
  • Someone comfortable working in a growing organization - someone excited about helping to define the scope of the role as we grow
  • A self-starter who is comfortable working both collaboratively and independently
  • You can prioritize, multi-task, and perform effectively under pressure

Experience You’ll Bring:

  • BA/BS in Technical Writing or any related field
  • 3+ years of experience as a Technical Writer or performing similar work
  • Experience working closely with multiple teams including Product and Engineering, ensuring no communication gaps 

We’re building a diverse, inclusive team
 
You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community.
 
But talk is cheap. We like action. Here are a few things that show we mean business.
Employee Resource Groups
Culture Committee
Justice Equity Diversity and Inclusion (JEDI) Committee

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Google CloudFrameworks

What are findhelp Perks + Benefits

Culture
Volunteer in local community
Findhelp participates in activities local to our various employees throughout the U.S. such as produce farms, food pantries. This year, some of our people learned how to knit dolls!
Partners with Nonprofits
Findhelp is headquartered in Austin and provides a platform listing free and reduced-cost social care programs. We connect people in need with the programs that serve them through such partnership.
Friends outside of work
Eat lunch together
Intracompany committees
Findhelp has culture committees, JEDI (Justice Equity Diversity and Inclusion) committees, journaling workshops, and much more! These committees manage events and programs throughout the year.
Daily sync
Open door policy
Group brainstorming sessions
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Promote from within
Online course subscriptions available

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