About AKASA

Our mission is to enable human health.

AKASA is the leading developer of AI for healthcare operations. Founded in 2019, AKASA has raised $85M in funding and has grown to more than 200 employees.

Our founding team includes Silicon Valley leaders who have founded or been founding team members of multiple companies with successful exits. Our investors include Andreessen Horowitz, BOND, and Costanoa Ventures, among others. Recognized in 2021 among Top 150 “Most Innovative Digital Health Startups” by CB Insights, Top 75 “Best Places to Work” by Modern Healthcare, Certified as a “Great Place to Work” two years in a row, and ranked #34 of Top 100 Healthcare Companies in 2021 by The Healthcare Technology Report. Learn more at www.AKASA.com.

We are building the future of healthcare with AI. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Join us.

About the Role

As a Technical Writer, you will become an AKASA platform expert, and assist others to become experts. You will work closely with engineers and subject matter experts to create documentation that enables implementation engineers to effectively understand, use, and deploy our platform. You will create and edit documentation to be clear, concise, and intuitive for its audience.

Outcomes

Plan.

• Work closely with engineers and subject matter experts to develop deep knowledge and understanding of our platform and products.
• Contribute to engineering team planning and status meetings to ensure that key platform updates are captured in the documentation when necessary.
• Determine topic priorities and timelines to meet implementation goals.
• Develop documentation structures, resources, and content management systems that best support the documentation needs of various internal personas.

Document.

• Create and assist in the creation of various platform concepts and procedures.
• Review and edit content for clarity and conciseness.
• Define processes and procedures to maintain documentation as consistent, accurate, and up to date.

Iterate & Improve.

• Work with content creators to identify content creation bottlenecks.
• Work with content consumers to identify documentation gaps and other sources of pain caused by incomplete or unclear documentation.
• Establish and adapt an approach to content maintenance that scales as our knowledge base grows.
• Review content management systems for iterative improvements in support of sustainable and accurate documentation.

Competencies

• Domain expert - demonstrated experience clearly communicating complex technical subject matter through documentation. Understands how to set up and improve docs environment to enable various employee personas. Is comfortable writing for a highly technical internal audience.
• Effective change agent - strong communication skills. Can build rapport and good working relationships with senior leaders and peers. Can separate facts from opinions, take the perspectives of others and reach a workable solution.
• Executes well - good project management and attention to detail. Accounts for unknowns and recover from setbacks well.

What We Offer

• Work with an experienced team consisting of serial entrepreneurs, AI/ML experts and healthcare industry leaders
• A remote-first, collaborative and inclusive work environment
• Great compensation and equity
• Generous coverage for health, dental and vision insurance
• Full employer coverage for life insurance
• 401k Plan
• Free membership to One Medical (Concierge Clinic) for you and your family (if you are in a region covered by One Medical)
• Flexible schedules and Personal Time Off (PTO)
• Company paid holidays and bonus "Wellness Days"

Note: All applicants for this role are asked to provide a writing sample. Samples most relevant to this role will include conceptual explanations of highly technical software, including steps to use specific features. The primary audience should be engineers, though the conceptual content should be easily understood by less technical audiences.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.