JPMorgan Chase
Hybrid

Senior Technical Writer

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Job Description Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focusedapproach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
As an experienced Technical Writer, you'll be responsible for creating impacting and highly visible content on infrastructure and cloud technology products, while working both independently and collaboratively as part of a team. The position researches products, services, technology and concepts to create a range of content solutions that educate and improve the user experiences for our internal technical employees. We don't expect you to be a technical expert, but we hope you are excited to learn and help people comprehend things that are difficult to understand. While you will be part of a tight-knit team that shares your passion for technology, you'll also gain access to the best minds in the business-both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.
Responsibilities:

  • Determine the clearest and most logical way to present information for greatest reader comprehension
  • Prepare, review and maintain technical content leveraging multiple forms such as web, intranet articles, how to guides, training materials, UI text and videos
  • Learn complex concepts and communicate information with ease and clarity for an internal audience including developers, architects, product owners and senior executives
  • Produce simple diagrams to accompany text heavy content to explain complex technologies and solutions
  • Identify user needs and create content to address
  • Generate innovative ideas for content
  • Create information architecture structure, with clear navigation to ensure reader can easily find content
  • Meet with subject-matter experts to understand and ensure specialized topics are appropriately addressed
  • Perform quality reviews and copy edit content developed by other members of the team
  • Continuously improve content based on user feedback


Qualifications:
This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • 5 years' experience in technical writing or content creation
  • Proficient in creating and developing content for complex technical solutions
  • Adobe Illustrator and Figma experience a plus


When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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